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Welsh Language Facilitation Officer

March 14, 2026

Job Summary The Welsh Language Facilitation Officer will support the development of a strong bilingual culture across the organisation, ensuring Welsh is used and promoted in line with the Welsh Language (Wales) Measure 2011 and the Welsh Language Standards (No. 7) Regulations 2018. The role involves developing and delivering an ambitious yet realistic Welsh Language Work Plan, identifying opportunities for Welsh language awareness training, arranging access to Welsh language courses, and increased day-to-day use of Welsh in the workplace through a varied programme of activities and events. The postholder provides advice and guidance to staff and managers on Welsh Language Standards compliance, supports the Head of Welsh Language Services and Compliance in monitoring and reporting requirements, and promotes positive attitudes towards bilingual working practices to ensure Welsh is treated no less favourably than English. Main duties of the job The post holder will advise and support the organisation in delivering the Welsh Language Standards, ensuring robust processes are in place to achieve legislative compliance. They will provide guidance to colleagues at all levels, promote and share best practice across services, identify areas of non-compliance, and establish effective monitoring controls to reduce compliance and reputational risks for NWSSP. The role will also support the development of a strong bilingual culture by assisting services to plan and deliver Welsh language services that are equal to English. This includes promoting Welsh through staff awareness training, coordinating Welsh language lessons with Learn Welsh providers, supporting staff participation, and delivering activities that encourage everyday use of Welsh across the organisation. The ability to speak Welsh is essential for this post About Us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/ NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. Details Date posted 06 March 2026 Pay scheme Agenda for change Band Band 5 Salary £31,516 to £38,364 a year Starting salary will be awarded at the bottom of the scale Contract Permanent Working pattern Full-time Reference number 043-AC044-0326W-B Job locations One of NWSSP's offices across Wales Cardiff, Nantgarw, Saint Asaph, Swansea CF15 7QZ Job Description Job responsibilities Key Areas of Responsibility Welsh Language Standards Compliance & GovernanceLead and support delivery of the Welsh Language Standards across NWSSP, ensuring robust planning, implementation, monitoring and reporting across all four standards groups. Provide specialist legislative advice, identify risks of non-compliance, and support risk mitigation with senior leaders. Strategic Planning & Performance MonitoringDevelop and support divisional action plans aligned to the IMTP, Welsh Language Standards and More Than Just Words. Maintain accountability through regular reporting, performance monitoring and continuous engagement with service leads. Advice, Guidance & Best PracticeProvide expert advice to staff at all levels, identify and share best practice across services, support Welsh Language Impact Assessments, and ensure consistent application of standards across the organisation. Training, Skills Development & Workforce SupportIncrease Welsh language skills through induction training, awareness sessions, management training, and access to Welsh language courses. Maintain course participation data, monitor attendance and retention, and support workforce planning for Welsh language skill requirements. Culture, Engagement & Promotion of WelshPromote a positive bilingual culture through internal communications, events, campaigns and activities that encourage everyday use of Welsh. Lead engagement around national Welsh language events and outreach activities. Communication, Reporting & EngagementWork closely with Communications and Engagement teams to promote good practice, maintain Welsh language intranet content, deliver surveys and reports, and provide regular progress updates to senior leadership. Job Description Job responsibilities Key Areas of Responsibility Welsh Language Standards Compliance & GovernanceLead and support delivery of the Welsh Language Standards across NWSSP, ensuring robust planning, implementation, monitoring and reporting across all four standards groups. Provide specialist legislative advice, identify risks of non-compliance, and support risk mitigation with senior leaders. Strategic Planning & Performance MonitoringDevelop and support divisional action plans aligned to the IMTP, Welsh Language Standards and More Than Just Words. Maintain accountability through regular reporting, performance monitoring and continuous engagement with service leads. Advice, Guidance & Best PracticeProvide expert advice to staff at all levels, identify and share best practice across services, support Welsh Language Impact Assessments, and ensure consistent application of standards across the organisation. Training, Skills Development & Workforce SupportIncrease Welsh language skills through induction training, awareness sessions, management training, and access to Welsh language courses. Maintain course participation data, monitor attendance and retention, and support workforce planning for Welsh language skill requirements. Culture, Engagement & Promotion of WelshPromote a positive bilingual culture through internal communications, events, campaigns and activities that encourage everyday use of Welsh. Lead engagement around national Welsh language events and outreach activities. Communication, Reporting & EngagementWork closely with Communications and Engagement teams to promote good practice, maintain Welsh language intranet content, deliver surveys and reports, and provide regular progress updates to senior leadership. Person Specification Essential Essential <ul><li>Knowledge & experience of Welsh language legislation</li><li>Experience in influencing others</li><li>Experience in presenting and communicating information to a wide audience</li><li>Delivery of an improvement action plan</li><li>Level 4 or 5 in speaking, understanding, reading and writing in Welsh</li><li>Capable of managing own workload and resources effectively </li></ul>Desirable <ul><li>Ability to organise provide training to staff</li><li>Ability to organise engaging events and activities to celebrate Welsh culture</li><li>Degree in Welsh or relevant subject area </li></ul>Essential Qualifications, Experience, Knowledge & Skills Essential and Desirable <ul><li>Qualifications and Experience</li><li>Knowledge</li><li>Skills </li></ul>Desirable <ul><li>Qualifications and Experience</li><li>Knowledge</li><li>Skills </li></ul>Person Specification Essential <ul><li>Qualifications and Experience</li><li>Knowledge</li><li>Skills </li></ul>Desirable <ul><li>Qualifications and Experience</li><li>Knowledge</li><li>Skills </li></ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name NHS Wales Shared Services Partnership Address One of NWSSP's offices across Wales Cardiff, Nantgarw, Saint Asaph, Swansea CF15 7QZ Employer's website https://nwssp.nhs.wales/ (Opens in a new tab) Employer details Employer name NHS Wales Shared Services Partnership Address One of NWSSP's offices across Wales Cardiff, Nantgarw, Saint Asaph, Swansea CF15 7QZ Employer's website https://nwssp.nhs.wales/ (Opens in a new tab) LNKD1_UKTJ

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...