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Weekend-Night Shift Call Center - US

May 16, 2026

Job Description:DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.Global Insurance Services (GIS) supports customers and families through insurance and financial service solutions, including life, bereavement, and funeral-related services. This environment requires a high level of professionalism, empathy, discretion, and customer care when assisting individuals during sensitive life events.As a Customer Support Representative from this organization, you will respond to basic inbound customer call inquiries and escalations, along with performing data management and validation within a proprietary database.What will you do:<ul><li>Answer inbound calls and respond to basic customer questions and/or forward escalations via email to appropriate personnel.</li><li>Record calls in the account history with the results of the inquiry; initiate required confirmations without direct supervision. Research customer inquiries and respond to appropriate parties in a timely manner.</li><li>Process inbound calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Record calls, process requests, and update account history with the results of inquiries, including proper documentation.</li><li>Perform data entry and match documents to appropriate accounts, processing pricing requests and validating records to ensure accurate, complete, and reliable data within a proprietary database.</li><li>Interface with team members, management, and customers regarding customer service issues.</li></ul>Mandatory Requirements:<ul><li>2 years of call center experience is mandatory</li><li>Exceptional verbal and written communication skills with excellent typing skills</li><li>Exceptional empathy, compassion, and customer service skills when supporting individuals during sensitive life events</li><li>Strong interpersonal and communication skills with the ability to handle emotionally sensitive conversations professionally</li><li>Proven de-escalation skills and ability to remain composed under pressure</li><li>You’ll need a quiet, dedicated workspace and reliable internet connection</li><li>Strong organizational skills with the ability to manage tasks efficiently and meet deadlines consistently • Proficient in gathering and verifying data from diverse digital sources • Skilled in critical thinking and categorizing information accurately for reporting or decision-making</li><li>Flexible and adaptable to shift changes</li></ul>Education:<ul><li>Minimum degree required: High school diploma or G.E.D. (diploma has to be provided)</li></ul>Work Environment<ul><li>This position is fully remote within the United States only</li><li>Home base, remote – laptop, will be provided</li><li>Schedule: Weekend night shift. Shift: Wednesday–Sunday, 8:30 PM CST to 5:00 AM CST.</li><li>All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future</li></ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.<a href="https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant" target="_blank" rel="noopener noreferrer">Postings Link</a>Disability AccommodationsIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via <a href="mailto:GSS-HR-ER@dxc.com" target="_blank" rel="noopener noreferrer">email</a>.Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available <a href="https://nam12.safelinks.protection.outlook.com/?url=https://careers.dxc.com/global/en%23fraud_warning&data=05%7c01%7cjhanda%40dxc.com%7cdfc9200ee54a4a2cbd1e08dbecc892f9%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c638364118427715875%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&sdata=s0zVysf9f4QibEs/xNc7yE0vzT4Ae61CRppkSzWUOGw%3D&reserved=0" target="_blank" rel="noopener noreferrer">here</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...