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Virtual Design – Chat Consultant
<div><h2>Overview</h2> <p><b>Virtual Design Chat Consultant – Work from Home!</b></p> <p>Now accepting applications until October 15th 2025.</p> <p><b>Applicants must reside from:</b> Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Idaho, Kansas, Maryland, Minnesota, Mississippi, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Utah, Virginia, or Wisconsin.</p> <h2>Why you and why us?</h2> <p>Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? The idea of utilizing your design expertise to help customers create their dream homes may excite you? Then being a Chat Response associate on ourDesign Team may be the perfect fit for you!</p> <p>In this fast-paced position, the Online Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients\\\' websites. These are customers who are in the shopping process for major purchases such as furniture. You will focus on chats to support the Design team by assisting our customers with creating their dream space and closing the deal on their design purchases.</p> <h2>Benefits</h2> <ul> <li>40% Discount on most merchandise!</li> <li>Fun contests / rewards and recognition programs</li> <li>Paid Training from the comfort of your home</li> <li>Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested</li> <li>Pay = $19.00/hr • compensation may differ due to individual state wage requirements</li> </ul> <h2>Essential Functions</h2> <p>The nuts and bolts</p> <ul> <li>Troubleshoot, answer text chats and respond within 5 seconds to live chat requests</li> <li>Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations</li> <li>Work closely with other departments to resolve issues including but not limited to service calls for all brands</li> <li>Assist with developing written customer responses</li> <li>Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI</li> <li>Project a professional company image through text chat interaction</li> <li>Provide visitors with product or service information</li> <li>Promote Williams-Sonoma, Inc products and/or services in a positive way</li> <li>Categorize and assign chat sessions appropriately</li> <li>Perform other duties assigned</li> </ul> <h2>Qualifications</h2> <p><b>What you need to apply</b></p> <ul> <li><b>3+ months Design experience Required</b></li> <li>High School Diploma or GED</li> <li>Attention to detail with a superior customer service attitude</li> <li>Maintain confidentiality and professionalism at all times</li> <li>Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests</li> <li>Strong written communication skills are required</li> <li>Enjoy working independently with excellent problem-solving and decision-making skills</li> <li>Good self-management and motivation</li> <li>Strong interpersonal skills</li> <li>Computer Savvy / Internet Research ability</li> <li>Must be experienced with instant messaging</li> <li>Ability to navigate websites and multiple systems while maintaining multiple written conversations</li> <li>Computer literate with the ability to type minimum 35 wpm</li> <li>Practice active listening skills</li> <li>MUST be confident to communicate in English (written and verbal)</li> </ul> <h2>Important Facts</h2> <p><b>MUST HAVE THESE FOR CONSIDERATION</b></p> <ul> <li>Ability to complete mandatory paid training for 4 weeks - 100% attendance is required</li> <li>Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met</li> </ul> <h2>Technology Requirements Overview</h2> <p>In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed below.</p> <p>Devices not acceptable: Tablet-based/convertible personal computers, Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication).</p> <p>Operating Systems:</p> <ul> <li>Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations</li> <li>Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations</li> <li>Mac IOS 12 or newer</li> </ul> <p>Education and Enterprise editions are not licensed for individual use.</p> <p>Windows Insider versions are not considered stable for production use.</p> <p>We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.</p> <p>A PC that is fully updated with all current Windows and optional updates is required.</p> <p>You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows-based computers.</p> <p>Web Browser: Our systems work best using <b>Google Chrome</b>. Other browsers may not work.</p> <p>Processor</p> <p>RAM: 6 GB RAM or higher (8 GB recommended)</p> <p>Internal Storage: You must have enough free space available to install and run required systems.</p> <p>Display/Monitor: Minimum optimal screen resolution 1920x1080</p> <ul> <li>External mouse (wired preferred)</li> <li>Keyboard (wired preferred)</li> <li>Webcam (used for Training and meetings)</li> <li>USB headset (wired required; wireless/Bluetooth headsets not acceptable) <ul> <li>Unified Communications headset</li> <li>Gaming headsets if they meet requirements</li> <li>Recommended headsets: Plantronics Blackwire 3210/3220, Jabra Evolve 20 UC</li> <li>Other recommendations will be provided later</li> </ul> </li> <li>Headset models NOT supported: MPOW, Cyber Acoustics, Logitech H390 (Windows 11), NUBOW</li> </ul> <p>*We do not recommend using built-in laptop trackpads</p> <p>Your system’s internet speed will be tested during the pre-hire process and as needed. You may test speeds at http://speedof.me (not an official evaluation). Speed tests measure speeds to your residence and may not reflect speeds to your computer.</p></div> #J-18808-Ljbffr
