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Validation Assistant - Glasgow 6 month FTC

March 14, 2026

Apply now

Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
Hybrid working options (for some positions).
Enhanced Maternity leave. Paternity and Adoption leave.
24/7 free and confidential employee assistance service.
Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
Life Insurance (4 x annual salary)
Pension matching scheme (up to 5% of salary)
Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

Visit Our People page

What's the role?

At SMS we are seeking a detail-oriented and proactive Validations Assistant to join our team on a 6 month Fixed Term Contract. In this role, you will be responsible for ensuring all scheduled jobs are thoroughly validated, accurate, and ready for successful completion. Your work will directly contribute to reducing job aborts and enhancing operational efficiency.

Working Hours:

Full-time, 40 hours per week
Monday to Friday, 8:00 AM to 4:30 PM
Based at our Glasgow Office

Please note: Interviews will be conducted in person.

Key responsibilities:

Phone Number and Contact Information Validation – SMS Domestic

Review all scheduled jobs at D-5 to ensure phone numbers and contact details meet required formatting standards (11 digits).
Cross-check contact details against internal systems and trusted external sources to confirm accuracy.
Correct any erroneous or missing information in the system.

Access Notes Review

Review all access notes within scheduled jobs to confirm clarity, accuracy, and relevance.
Ensure information is consistent and provides engineers with clear onsite guidance.
Identify and flag outdated, unclear, or unnecessary access notes for revision or removal.

Commercial Customer Verification (I&C)

Contact all commercial customers with jobs scheduled at D-5 to confirm job details and ensure data accuracy (Emails and calls)
Ensure all customer records are thoroughly updated with accurate contact information, service details, and any relevant special instructions.
Verify that customer records include correct service details, instructions, and any special requirements.

Ask customers to confirm availability and address any previous abort issues to prevent recurrence.

Abort Suppression
Review all D-5 jobs that were previously aborted to assess current viability.
Identify and flag jobs that cannot proceed due to missing information, customer unavailability, or outstanding blockers.
Suppress or cancel jobs where required and ensure all actions are clearly documented for traceability.

Data Entry and System Updates

Accurately update internal systems with all revised or validated information.
Log all communications and verification activities for auditing and compliance.
Review validated jobs from the previous day and update the validation log with completion status. For any jobs that are aborted, investigate and record the specific reason to support continuous improvement.

To be considered for this role, we would love you to have:

Electricity Industry Experience (Essential)
GSCE’s (or equivalent) in English and Mathematics
Excellent attention to detail and data accuracy.
Strong communication skills, particularly in customer-facing phone interactions.
Ability to identify and escalate potential issues proactively.
Experience in administrative or scheduling systems preferred.
Organised, methodical, and able to work to pre-dispatch timeframes.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...