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Telesales Specialist, RSG Work from home
About the position
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! About the Position: Reporting to a Supervisor, RSG Telesales, the Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers. The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer.
Responsibilities
- Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
- Act as consultant to uncover customer training and Red Cross retail product needs
- Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
- Handle credit card transactions and place training and retail product orders through Sales systems
- Accurately document and update all cases with required call information in Salesforce
- Upsell Red Cross Store retail products that complement class enrollment
- Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines
- Answer customer questions and address concerns about classes or products
- Responsible for attaining Training revenue o \$325K per year and Retail revenue of \$80K per year.
Requirements
- Education: High school diploma/GED certificate - higher education a plus.
- Experience: Minimum of 1 year of sales experience within a Call Center (does not have to be B2C)
- Ability to effectively multi-task across multi-system platforms
- Strong Influence and negotiation skills are a plus
- Skills and Abilities: Proven consumer sales skills; product sales experience a plus
- Ability to quickly assess customer needs or issues and examine relevant information for a solution
- Work requires professional written and verbal communication and interpersonal skills.
- Intermediate computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications.
- Attention to detail
- Good organizational skills and work habits (Reliable and punctual)
- Skilled in time management and multi-tasking
- Ability to work in fast-paced and changing environment
- Strong sales and people skills (good listener and empathetic). Customer service, sales and/or influencing others
Benefits
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on type of job and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with up to 6% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
