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Systems & Network Administrator (Intermediate)
We are seeking a Systems & Network Administrator (Intermediate) to join our Information Technology team in St. John’s, Newfoundland.
This role will work closely alongside the Systems Administrator and broader IT team to ensure continuity, resilience, and depth of technical capability across our IT environment. The successful candidate will contribute across systems administration, networking, infrastructure operations, security, and user support within a safety-critical and highly operational environment.
This is an excellent opportunity for a technically strong IT professional looking to grow within a complex infrastructure while supporting both business-as-usual operations and longer-term initiatives.
Key Responsibilities
Systems & Infrastructure Administration
- Assist with administration and maintenance of Windows server environments
- Support Active Directory, DNS, DHCP, Group Policy, and certificate services
- Assist in the administration of Microsoft 365 services and email messaging systems
- Support virtualization platforms (VMWare and Hyper-V) and backup systems
- Participate in patch management, monitoring, and lifecycle planning
- Contribute to disaster recovery planning and testing
- Assist with vendor coordination and solution planning/evaluation
- Create and maintain technical support documentation for systems and applications
Network Administration
- Support firewalls, VPNs, switches, routers, and wireless access points
- Assist with network monitoring, performance management, and troubleshooting
- Maintain endpoint protection, content filtering, and security controls
- Support vulnerability remediation and infrastructure hardening
- Configure and maintain network-related devices and services
Security, Governance & Continuous Improvement
- Follow and contribute to IT policies, procedures, and best practices
- Assist with compliance and audit support
- Identify opportunities for process improvement and modernization
- Remain current on emerging technologies and industry developments
User & Endpoint Operations
- Support the IT team in maintaining reliable endpoint and user computing environments across the organization
- Assist with troubleshooting hardware, software, and operating system issues affecting desktops, laptops, mobile devices, IP phones, and related peripherals
- Contribute to workstation provisioning, onboarding support, and end-user guidance as part of broader operational support activities
- Maintain technical documentation, asset records, and operational procedures related to endpoint systems
- Participate in after-hours operational support, as required
Safety & Quality Responsibilities
- Actively promote workplace safety
- Comply with Cougar SMS and HSE programs
- Report hazards through the Safety Hazard Observation Program (SHOP)
- Follow all operational and safety procedures
Required Qualifications
- Diploma or Degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 3–4 years of IT related experience and 1-2 years of systems administration or infrastructure support.
- Strong working knowledge of Windows desktop and server environments
- Experience with Active Directory, Microsoft 365, VMWare
- Familiarity with networking fundamentals and security practices
- Experience supporting backup and disaster recovery solutions
- Must qualify for an Airport Security Pass, Controlled Goods and Government of Canada Secret Security Clearance.
- Must live and work in the St. John’s area
Knowledge, Skills & Abilities
- Strong troubleshooting and analytical skills
- Professional communication and customer-service mindset
- Ability to work independently and collaboratively
- Strong organizational skills and attention to detail
- Fast-paced environment with shifting priorities and deadlines.
- Sound judgment when working with critical systems
- May require occasional travel to other branch offices.
Assets
- Experience in aviation or regulated environments
- Microsoft SQL or database familiarity
- Scripting and automation experience (e.g., PowerShell, Python, Bash, SQL, or similar)
At Cougar Helicopters Inc., we are committed to fostering an inclusive and diverse workplace where all individuals are valued and have equal opportunities. As part of this commitment, we adhere to the principles of the Employment Equity Act and the Accessible Canada Act. We believe that diversity strengthens our teams, and we actively seek to remove barriers to ensure that everyone can contribute their best. Accommodations are available, upon request, for candidates participating in the recruitment process.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Education:
- DCS / DEC (required)
Experience:
- relatable: 3 years (required)
Language:
- English (required)
Work Location: In person
