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Support Coach (HMO)
HMO Support Coach
Homes with Support | Squared Homes
Hours: 37 hours per week, Monday to Friday
(Work pattern to be agreed with your Manager. Flexibility to work weekends in the future if required)
Salary: £23,500 – £26,000 per annum (depending on experience)
Location: Agile working across Luton, with regular visits to HMO properties in Luton and South Bedfordshire
About Squared
Squared is a not-for-profit housing association that has been providing affordable homes and support across Luton and South Bedfordshire since 1962. We pride ourselves on being a welcoming, inclusive place to work where people feel fairly treated, supported and able to make a real difference.
Our mission is to place the customer at the heart of everything we do by providing Homes, Support and Opportunity. We believe housing should be a stepping stone, not a destination, and we work proactively to help customers build confidence, develop independence and move forward in a way that works for them.
About the Team
Our Homes with Support service is a vital part of Squared and the largest provider of supported housing in Luton. We take a different approach — empowering customers with choice, offering safe and secure homes, and providing friendly, non-judgemental support.
Our aim is for everyone living in our supported accommodation to move on to a happy, independent life. This is a fantastic opportunity to be part of a service that genuinely changes lives and strengthens our local community.
About the Role
As an HMO Support Coach, you’ll be on the frontline of Squared, supporting vulnerable tenants living in Houses in Multiple Occupation (HMOs).
You’ll take responsibility for the smooth running of a portfolio of HMO properties, providing practical housing support alongside coaching and encouragement that helps customers sustain their tenancies and progress towards independence. This is a varied, people-focused role where relationship-building, consistency and resilience are key.
What You’ll Be Doing
- Managing the day-to-day running of allocated HMO properties (typically 8 houses with 26–32 tenants)
- Completing assessments, support plans and risk assessments, with ongoing monitoring
- Managing your own caseload and customer portfolio
- Building strong, professional relationships with customers, colleagues and partner agencies
- Delivering weekly support sessions in line with individual support plans
- Supporting customers with benefit entitlement and monitoring rent accounts and arrears
- Completing tenant inductions, ensuring customers understand their rights and responsibilities
- Carrying out health & safety checks and maintaining accurate records
- Liaising with statutory and voluntary agencies to support customer outcomes
- Keeping up to date with welfare benefits and relevant legislation
- Promoting Squared services within the wider community
- Following all Squared policies and procedures, including safeguarding, lone working and health & safety
- Undertaking the appropriate DBS checks and reporting any changes in status
About You
You’ll be a compassionate, motivated and resilient individual with the ability to empower people while maintaining professional boundaries.
You’ll bring:
- Empathy and a genuine passion for supporting vulnerable individuals
- The confidence to challenge negative behaviour sensitively when needed
- Strong organisational skills and the ability to manage a demanding workload
- Excellent communication skills and a calm, professional approach
- Resilience, positivity and emotional intelligence
- A proactive, self-motivated attitude and willingness to go the extra mile
- You’ll be approachable and friendly, but firm when required — someone customers trust and respect.
Essential Criteria
- GCSEs (or equivalent) in English and Maths
- Safeguarding Vulnerable Adults
- Experience working with vulnerable people in a supportive, customer-focused environment
- Experience managing challenging behaviour and completing risk assessments and support plans
- Knowledge of mental health, substance misuse, benefits and housing legislation
- Ability to work independently, including lone working
- Strong IT skills (Word, Excel) and excellent written and verbal communication
- Full, clean UK driving licence and access to a vehicle for work
Desirable:
- NVQ Level 3 in Social Care (or equivalent)
- Experience in mental health, substance misuse, offending behaviour or domestic abuse services
- Experience supporting EU migrants
- First Aid, Risk Management or Managing Aggression training
- Experience using housing or case management systems (e.g. MRI)
- Ability to speak another language
Your Journey With Us
At Squared, our Navigator values guide how we work and grow together. We’re looking for someone who:
- Is approachable, inclusive and respectful of diverse backgrounds
- Takes ownership, prioritises effectively and values collaboration
- Communicates clearly and delivers on commitments
- Is passionate about making a difference and providing excellent service
- Sees challenges as opportunities and brings a solutions-focused mindset
You’ll be supported through our Personal Review Framework, helping you develop, reflect and build a rewarding career with Squared.
If you’re looking for a role where you can make a real impact, work with purpose and be part of a values-driven organisation, we’d love to hear from you.
Company Overview
Squared is a not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962. We strive to find ways to continuously develop and grow with our tenants and residents needs at the heart of everything we do. We are proud to support the local community and embrace its diversity. Our aim is to empower individuals to make choices about their lives on their journey to lead fulfilled, independent lives, through an innovative approach to tackling local housing needs and homelessness. We don’t just give people a key, we offer on-going support to unlock their potential. We don’t just give advice; we offer genuine warmth and non-judgmental care. We don’t just provide business services; we offer expert consultancy and management. We provide homes for independent living and homes with support in Luton and Central Bedfordshire. To complement this work, we also run a lettings service for private landlords; a social enterprise inspired cleaning and gardening service; and an employee excellence focused HR consultancy - People Excellence. Every day, the people on our team make a difference to our customers. Whether they’re working with them directly or supporting behind the scenes they’re helping them regain their independence and live more fulfilled lives. As we expand our services, we’re also helping other businesses to thrive. This continued positive impact on our customers is extremely important to us and our success, and we can only achieve it by finding the right people to work with us. We look for people who share our ambitious, forward-thinking outlook and supportive, hardworking approach. If you join us, we’ll invest in you and continue to nurture your potential to help you achieve great things for you, us and – most importantly – our customers. We strongly believe in providing a working environment which recognises individuals’ differing needs, therefore encouraging a work/life blend is key to us.
