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SUPERVISOR: MEDICAL BILLING-REMOTE

February 20, 2026

<div class="container-3Gm1a">Summary of PositionTo aid and assist in providing direction, instruction, and guidance to a team of individuals with the purpose of training and developing staff. Works with the CBO A/R Manager to manage projects and develop process improvements, while providing the daily guidance and assistance needed to maintain optimal performance and productivity within the team. Provides supervisory guidance to the team as directed by the A/R Manager and perform all functions with a high level of discretion and professionalism. Nature and Scope An effective Senior Team Lead will provide guidance to their team based on management direction, will use their experience and knowledge of the tools the team uses (e.g., EPIC), policies, and guidelines to educate team members, will identify areas for improvement systematically and within their team, and will communicate directly with management the status of resolved and outstanding issues/roadblocks within the team. Principal Duties and Responsibilities 1. To provide or assist in obtaining training for team members as needed 2. To provide or assist team members in understanding PPN processes, policies, and procedures 3. To insure correct use of practices by team members through their knowledge, or by obtaining assistance of Subject Matter Experts (e.g., Corporate Coding Analyst) and corporate management when needed 4. To provide team members assistance with day-to-day questions 5. To perform the duties of the team they support in an efficient and effective manner 6. Assist management with employee audits, new hire training, projects, and filling the needs of the team as assigned 7. Responsible for other duties as assigned Accountabilities 1. Strong Work Ethic: consistently uphold a high work standard. A Team Lead should take personal pride in putting forth their best efforts daily. 2. Positive Attitude: lead by example by possessing a positive outlook and attitude. This includes not dwelling on challenges and abstaining from office gossip/politics. A Team Lead should be able to deal with setbacks and continue to pursue goals despite obstacles while maintaining a positive outlook. 3. Effective Communicator: strong verbal, non-verbal, written, and interpersonal communication skills in individual and group settings. Must be willing to be accessible/available to team members at all times to adequately field questions and provide answers, recommendations, and training in a manner that promotes individual growth and team building concepts as defined by management. 4. Adaptability: must be adaptable and flexible in an everchanging work environment. A Team Lead should be open to change and should embrace new ideas, policies and procedures, and possess the ability to successfully lead team members through changes with a positive outlook and attitude. 5. Self-Motivated: must be a problem-solver and capable of producing high quality work with minimal supervision. A Team Lead should actively seek and seize opportunities for improvement, should be willing to take on additional responsibilities, assignments, and projects when needed, should be committed to organizational goals and be willing to put forth extra effort to reach organizational goals. 6. Professionalism: must be reliable, punctual, empathetic, and willing to take accountability. A Team Lead should maintain poise when faced with difficult situations and should exude a positive, polite demeanor in daily interactions. A Team Lead should act as an extension of management and should address team members and problems/issues in a manner consistent with PPN guidelines. Qualifications 1. Three to five years in medical billing or coding required. 2. Minimum of one year with PPN to obtain knowledge of system, policies, and procedures, or manager recognized expertise 3. Strong understanding of the Physician Revenue Cycle 4. Minimum High School diploma or equivalency certificate 5. Knowledgeable about third party billing regulations and CPT/ICD coding 6. Routine CRT/data entry skills 7. Working knowledge of spreadsheet applications 8. Proven record of dependability 9. Strong communication and decision-making skills</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...