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STUDIO FLEXI LEAD, Part Time

March 14, 2026

We are looking for a driven leader with proven customer service experience to join our studio team. This role will flex between Front of House shifts and Studio Lead shifts and is therefore a fantastic opportunity for someone to gain the skills and confidence to break into management. Please refer to our Front of House job description for a breakdown of the roles and responsibilities.

Job Summary

As a team leader, you thrive on responsibility and understand the importance of keeping your team inspired, energetic, happy and focused at work. You are responsible for setting up the day by opening or closing the studio and delegating roles and responsibilities so that everything is well cared for and attended to across the team and business. You are able to keep a 360 awareness of how people are performing to ensure the energy and vibe remains upbeat and professional– from the music to people's body language.

You are excellent at feeding down or forward communication to ensure the right people are in the know of anything business critical. You are the eyes and ears of our senior studio management team when they are absent and therefore responsible for upholding standards across the studio and team.

Key Responsibilities

Confidently leading a team in a fast paced environment
Preparation and set-up of the shift and ensure all daily tasks are completed
Support the Studio Supervisor and Studio Manager with everyday management tasks such as ordering and operational walkthroughs
Ensure exceptional customer service is being provided throughout the customer journey from sign-in, class set up, Energy Kitchen and after class
Be an expert on our products and procedures offering guidance, knowledge and tips about who we are as a company, our concepts, instructors and events
Training and updating our team on product knowledge and updates
Ensuring the studio space, including changing rooms and Energy Kitchen, is clean with exceptional hygiene standards
Reporting operational issues and supporting with the operational needs of the studio, including but not limited to deliveries, helping with Housekeeping, stocktake
Take action in each moment to make it count

Key Qualification

Excellent communication skills
Ability to multi-task within a fast pace setting
Leadership style is kind, confident, authoritative and professional
Delivers feedback with empathy, care and authority to drive results
You will need to be flexible with your schedule. Working hours will be based on business needs but can start as early as 5:45am and run as late as 9:30pm.

Benefits

Starting rate for Front of House shifts is £12.50 an hour and £13.50 an hour for Lead shifts
Potential for mystery rider bonus
28 days of holiday a year (prorated for part time employees)
Flexible working hours
FREE access to Psycle classes and free Psycle at Home membership
Discount on Psycle products and merchandise
Biannual Peer to Peer recognition and bonus scheme

Our commitment to Diversity and Inclusion

Psycle is an equal opportunity employer. We are passionate about creating an inclusive environment that promotes and values diversity for our employees and community. Our intention is that there will be no hiding place for discrimination of any kind at Psycle.

To apply, please send your CV and a covering letter explaining why you would like the opportunity to join the Psycle team and why you believe you would succeed in this role, to careers@psyclelondon.com

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...