Department:Ground OperationsOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description:*** For external applicants only:(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California.(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inpersonand not selected for the Station Services Specialist position at OAK within the last 12 months.***All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Station Services Specialist supports our Purpose by acting as a resource for administrative needs at our Oakland (OAK) station. They will assist with all personnel functions, record maintenance, and identify opportunities to improve station performance and processes. The Station Services Specialist is an organized and detail-oriented thinker, who is excited to support our People and station. Additional details: A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. ResponsibilitiesProvides friendly service to and maintains positive relationships with all internal and external CustomersServes as a primary reference source to assist Leadership and Employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to technical administrative questions ensuring necessary follow-up is performed in a timely mannerOversight and application of all staffing, salary, attendance, and leave processes executed at the Station level, including leave tracking, roster management, bid management, etc., in accordance with applicable state and federal law, company policy, and labor agreementsAuthorship and distribution of station communication, Customer inquiry and complaint response, Leadership meeting minutes, etc.Identify areas to improve operational performance and business process through an understanding of operational insights, future needs, and root causeMaintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.Prepares references for users by writing operating instructions, memos, meeting minutes, etc.Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal informationMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's LeadersKnowledge, Skills and AbilitiesDemonstrates strong written communication abilityDemonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required.Demonstrates ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing prioritiesSelf-motivated with the ability to complete sometimes non-routine tasks without directionDemonstrates good judgement when given confidential/sensitive informationPossess an understanding of influencing strategiesClearly define problems/challenges using various techniques to analyze and weigh alternatives and propose solutionsExhibits the ability to listen actively and attentively, take notes, and organize materials to facilitate meetingsComfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and LeadersAbility to visualize, articulate, and condense initiatives, problems, and concepts, into concise, easily understood updates and/or presentationsAbility to organize and balance multiple concurrent initiatives/assignments while maintaining a high degree of accuracy, attention to detail, and timely deliveryOwn small scale projects which may include cross departmental participationEffectively follows Leadership directionEducationRequired: High School Diploma or GEDExperienceRequired: 2 years of relevant work experienceLicensing/CertificationN/APhysical AbilitiesAbility to perform physical activities such as lifting (30lbs), sitting, standing, and bending related to filingAbility to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the jobOther QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesPay & Benefits: Pay of $24.40 to $27.12 per hour*. Additional pay opportunities for Company authorized work beyond part time or full time schedule.Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***Competitive health insurance for you and your eligible dependents (including pets)Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.Explore more Benefits you'll love: https://careers.southwestair.com/benefits*Pay amount does not guarantee employment for any particular period of time.**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.Southwest Airlines is an Equal Opportunity Employer.Please print/save this job description because it won't be available after you apply.