Global Security Technology Leadership

• Own the strategy, oversight, and performance of all global security technology systems, including access control, CCTV, alarm platforms, weapons detection, GSOC monitoring tools, and investigation software.
• Establish global technology standards, lifecycle plans, and platform governance.
• Ensure systems deliver accurate, timely, and actionable data to support incident response, investigations, and venue operations.

Systems Ownership & Performance

• Ensure all security systems remain operational, resilient, and optimized across all venues, offices, and international locations.
• Lead technology refreshes, upgrades, and large-scale deployments, ensuring consistent global configurations.
• Oversee system integrations to consolidate data and enhance GSOC, threat detection, and investigative capabilities.

Incident & Investigation Technology Support

• Serve as the primary technical expert supporting investigations, major incidents, and critical events.
• Retrieve, analyze, and manage video evidence, access logs, system data, and digital records.
• Maintain standards for data integrity, chain of custody, and evidence management.
• Support external law enforcement request for data and evidence as needed.

Technology Strategy, Innovation & Standards

• Evaluate emerging technologies such as AI driven video analytics, automated weapons detection, and advanced monitoring solutions; recommend adoption based on risk, value, and feasibility.
• Ensure compliance with privacy laws such as GDPR, surveillance regulations, data retention policies, and global legal requirements.
• Develop and maintain global security technology SOPs, governance policies, and documentation.

Vendor, Project & Budget Management

• Oversee all security technology vendors, integrators, and support partners, including contract negotiations and performance management.
• Manage global technology budgets, including forecasting, procurement, and cost optimization.
• Lead major enterprise scale installation projects and cross‑functional technology initiatives.
• Lead new construction security design and commissioning.

GSOC Technology Enablement

• Partner with GSOC leadership to ensure monitoring platforms are fully functional, integrated, and optimized for real‑time incident detection and response.
• Support rollout and maintenance of global incident management, case‑tracking, and crime‑reporting software.

Training & Operational Enablement

• Train venue leaders, security teams, and corporate partners on proper use of security systems and investigative tools.
• Develop knowledge bases, job aids, and troubleshooting guides.
• Partner with Operations and IT to ensure secure, consistent adoption of technology across all locations.

Cross‑Functional Partnerships

• Work closely with Investigations, IT, Operations, Facilities, Risk, Legal, and HR on security technology needs.
• Serve as a subject‑matter expert during enterprise risk reviews, incident response planning, and technology design discussions.

• Bachelor’s degree required.
• Minimum 10 years of experience in physical security technology, physical security systems, or enterprise security management.
• Minimum 5- 7 years of leadership experience in a global, multi-location environment.
• Deep technical expertise in access control, CCTV, alarms, weapons detection, GSOC platforms, and investigation/incident‑management systems.
• Strong project management experience leading large scale technology deployments.
• Experience supporting complex investigations with digital and video evidence.
• Knowledge of privacy, surveillance, data retention, GDPR, and global compliance requirements.
• Ability to translate technical capabilities into operational outcomes for non‑technical partners.

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify. View playmaker benefits here.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
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