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Software Support Executive

February 27, 2026

We’re looking for a Product Support Specialist who genuinely enjoys helping customers, solving problems, and taking ownership from first contact through to resolution.

You’ll be a key part of our support function, acting as a trusted point of contact for users of iVendi products. This is a hands-on role where your technical curiosity, attention to detail, and commitment to great service will make a real difference to our customers’ experience.

If you like variety, problem-solving, and being close to both customers and products, you’ll feel right at home here.

What you’ll be doing

Owning and resolving product support tickets from both internal and external customers
Acting as a single point of contact for technical and product-related queries
Supporting media companies and third-party integrations
Resolving finance-related queries and lender submission errors
Working to agreed SLAs and maintaining high service standards
Liaising with third-party media companies and developers to support software implementation
Creating, maintaining, and improving product documentation and knowledge-base content

About you

You care about doing a great job and take pride in helping customers succeed. You’re curious, calm under pressure, and enjoy understanding how systems and products really work.

You’ll likely thrive in this role if you:

Enjoy problem-solving and taking ownership of issues end-to-end
Communicate clearly and confidently with both technical and non-technical users
Are organised, reliable, and comfortable working to SLAs
Like learning new systems, products, and industry knowledge
Enjoy working collaboratively as part of a supportive team
Are open to feedback and always looking for ways to improve how things are done

Experience in product support, service desk, or a customer-facing technical role is helpful, but attitude, curiosity, and willingness to learn matter just as much.

Why join iVendi?

Competitive salary
7% matched pension contribution
Private healthcare and wellbeing support through Vitality
Life assurance scheme
Birthday day off
25 days holiday plus bank holidays, with the option to buy or sell up to five days
Company bonus scheme
Learning and development support
A collaborative, inclusive culture where people’s voices genuinely matter
A friendly, supportive environment where you can make a real impact

About us

iVendi is on a mission to transform the way vehicles are bought and sold.

We’re the market leader in connected motor retail technology, building digital products that make it easier for customers to buy vehicles and simpler for retailers to sell them, both online and in the showroom. Our platform is used by millions of consumers every month, alongside thousands of car, van, and motorcycle retailers, as well as major vehicle manufacturers and leading finance providers across the UK.

As we continue our journey towards becoming world leaders in vehicle retail solutions, we’re focused on innovation, practical impact, and building technology that genuinely improves the buying and selling experience.

Interview process

Telephone screening

A friendly conversation to understand your situation, aspirations, and what matters to you — plus an introduction to us and the role.

First interview (Zoom)

A relaxed, conversational discussion to explore the role and get to know each other better.

Second interview (Face to face)

A slightly more structured conversation, including competency-based questions and discussion around real scenarios.

We welcome everyone

We encourage applications from people of all backgrounds and experiences. What matters most is your skills, potential, and enthusiasm to grow with us.

If you need any reasonable adjustments at any stage of the recruitment process, just let us know, and we’ll be happy to support you.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Life insurance
On-site parking
Paid volunteer time
Private medical insurance
Sick pay
Work from home

Work Location: Hybrid remote in Colwyn Bay LL29 8BW

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...