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Social Media Manager – Marketing Firm (Remote)

March 13, 2026

About Company

Mouth Digital Marketing is a dynamic and innovative agency based in Kingston, Jamaica, specializing in crafting compelling digital strategies for a diverse clientele. We pride ourselves on pushing creative boundaries and delivering measurable results through data-driven insights and cutting-edge digital solutions. Our team thrives on collaboration, continuous learning, and a shared passion for transforming brands in the digital landscape. We believe in empowering our employees to take ownership, innovate, and contribute significantly to our collective success. We offer a vibrant, supportive, and growth-oriented remote work environment where creativity flourishes, and every voice is valued. Join us to be part of a forward-thinking agency that's shaping the future of digital marketing in Jamaica and beyond. We are committed to fostering an inclusive culture where every team member feels valued and has the opportunity to achieve their full potential.

Job Description

We are seeking a highly creative, data-savvy, and experienced Remote Social Media Manager to join our dynamic and rapidly expanding team. This is an exceptional opportunity for a motivated individual to take the lead on developing, implementing, and managing cutting-edge social media strategies for a diverse portfolio of clients spanning various industries, from local businesses to regional brands. As our Social Media Manager, you will be instrumental in enhancing brand presence, driving meaningful engagement, fostering vibrant online communities, and ultimately generating qualified leads and conversions through innovative social media campaigns.

Your role will encompass the full lifecycle of social media management, including strategic planning, compelling content creation, proactive community management, in-depth performance analysis, and staying rigorously abreast of the latest social media trends, algorithm changes, and emerging platforms. This position demands a strategic thinker with a keen eye for detail, impeccable communication skills (both written and verbal), and a proven track record of success in a fast-paced, client-facing agency environment. You will collaborate seamlessly with our marketing, content, and design teams to ensure cohesive, integrated, and impactful digital campaigns that consistently meet and exceed client objectives. If you are passionate about the ever-evolving world of social media, understand its profound power to connect, educate, and convert audiences, and are eager to make a significant, measurable impact from the flexibility of a remote setting, we wholeheartedly encourage you to apply. Your expertise will be key to elevating our clients' digital footprints and achieving their business goals.

Key Responsibilities

Develop and execute comprehensive social media strategies aligned with client goals and brand identities.
Create, curate, and manage engaging content (text, image, video, stories, reels) for various social media platforms (Facebook, Instagram, LinkedIn, Twitter, TikTok, Pinterest, YouTube, etc.).
Schedule and publish posts, ensuring optimal timing and reach for target audiences using social media management tools.
Monitor social media channels for trends, mentions, competitor activities, and opportunities for proactive engagement.
Actively engage with online communities, respond to comments and messages promptly and professionally, and foster positive brand interactions.
Analyze social media performance metrics, generate detailed reports, and provide data-driven insights and actionable recommendations for optimization and continuous improvement.
Manage social media advertising campaigns, including budget allocation, audience targeting, ad creation, and continuous performance tracking and optimization.
Stay up-to-date with the latest social media best practices, tools, algorithms, and industry trends to maintain a competitive edge.
Collaborate closely with content creators, graphic designers, SEO specialists, and other marketing team members to ensure brand consistency and campaign effectiveness across all digital touchpoints.
Identify and engage with relevant influencers and partners to amplify client messages and reach new audiences.

Required Skills

Proven experience (minimum 3 years) as a Social Media Manager or similar role, preferably within a marketing agency setting.
Excellent understanding of various social media platforms, their respective audiences, functionalities, and best practices.
Demonstrable experience with leading social media management tools (e.g., Hootsuite, Sprout Social, Buffer, Later).
Strong content creation skills, including compelling copywriting, visual storytelling, and basic video editing capabilities.
Proficiency in social media analytics tools and ability to interpret data into clear, actionable insights and reports.
Solid understanding of SEO principles and how they relate to social media and web traffic metrics.
Familiarity with online marketing and various digital marketing channels beyond social media.
Exceptional communication, writing, and editing skills in English, with a keen eye for detail and grammar.
Ability to work independently, manage multiple client accounts simultaneously, prioritize tasks effectively, and meet deadlines in a remote setting.
Strong problem-solving skills and ability to adapt to a fast-paced, dynamic work environment.

Preferred Qualifications

Bachelor's degree in Marketing, Communications, Journalism, Public Relations, or a related field.
Certifications in social media marketing or digital advertising (e.g., Facebook Blueprint, Google Ads Social Media Certification).
Experience with graphic design software (e.g., Canva, Adobe Creative Suite - Photoshop, Illustrator).
Previous experience working with clients in diverse industries, showcasing adaptability and versatility.
A comprehensive portfolio showcasing successful social media campaigns and measurable results.
Fluency in additional languages relevant to the Caribbean market.

Perks & Benefits

Competitive salary package commensurate with experience and expertise.
Fully remote work environment, offering unparalleled flexibility and work-life balance.
Generous opportunities for professional development, ongoing training, and continuous learning.
A collaborative, supportive, and inclusive team culture that values innovation and individual contribution.
Access to cutting-edge social media tools, software, and resources to empower your work.
Exposure to a diverse range of client industries and challenging, impactful projects.
Paid time off and observance of public holidays.
Direct contribution to the growth and success of a leading, innovative digital agency in Jamaica.

How to Apply

If you are a passionate, strategic, and results-driven Social Media Manager ready to make a significant impact from a remote setting, we invite you to join our growing team. Please click the application link below to submit your resume and a compelling cover letter outlining your relevant experience, showcasing your portfolio, and explaining why you are the ideal candidate for this pivotal role at Mouth Digital Marketing. We look forward to hearing from you!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...