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SERVICENOW PLATFORM DEVELOPER, FCH - ITSM

February 19, 2026

Discover. Achieve. Succeed. #BeHere Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE.FTE: 1.000000 Standard Hours: 40.00Shift: Flexible 1st shift 7 am to 5 pm Shift Details: Holidays: Weekends: Job Summary: Responsible for the design, development, implementation, configuration, and configuration of ServiceNow applications and platform features. Collaborates with stakeholders to gather requirements, develop solutions, and ensure the ServiceNow applications and platform meet the organization’s needs. EXPERIENCE DESCRIPTION: Minimum of 3 years of experience as a ServiceNow Developer. Experience with ServiceNow Glide API, REST API, and SOAP API integrations. Proven experience in designing, developing, and implementing solutions within the ServiceNow platform, with a strong focus on ITSM (IT Service Management) and ITOM (IT Operations Management) suites. Hands-on experience with IRM (Integrated Risk Management) modules, including Governance, Risk, and Compliance (GRC), Vendor Risk Management, and Security Incident Response is preferred. Experience with SPM (Strategic Portfolio Management) modules, including Demand Management, Project Portfolio Management, and Resource Management, preferred. Experience with ServiceNow Service Portal development is preferred. Experience in a hospital or healthcare setting is preferred. EDUCATION DESCRIPTION: Knowledge of computer/network principles at a level normally acquired through completion of a bachelor’s degree in a relevant technology field or acquired through a combination of education and experience is required.TRAINING DESCRIPTION: Proficiency in JavaScript, AngularJS (or similar frameworks), HTML, CSS, and other web technologies relevant to ServiceNow development. Familiarity with ITIL framework and its application within ServiceNow. Knowledge of scripting languages such as PowerShell or Python for automation tasks is preferred. Experience in a hospital or healthcare setting is preferred.SPECIAL SKILLS DESCRIPTION: Solid understanding of ServiceNow best practices and platform capabilities. Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues. Excellent communication and interpersonal skills with the ability to effectively collaborate with technical and non-technical stakeholders. Ability to work independently and as part of a team in a fast-paced healthcare environment. Customer focused, Action oriented, Resourceful, Ensures accountability, Drives results, Strong communication skills, Plans and aligns, Instills trust, Team player, Tech savviness, Communication skills, Focus, Organizational skills, Strong work Ethic.LICENSURE DESCRIPTION: ServiceNow Certified System Administrator (CSA) certification required. ServiceNow Certified Application Developer (CAD) certification is preferred. ServiceNow Certified Implementation Specialist (CIS) certification in one or more relevant areas (e.g., ITSM, ITOM, IRM), preferred. Compensation, Benefits & Perks at Froedtert Health Pay is expected to be between: (expressed as hourly) $37.95 - $64.92. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process.Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: <ul><li>Paid time off</li><li>Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities</li><li>Academic Partnership with the Medical College of Wisconsin</li><li>Referral bonuses</li><li>Retirement plan - 403b</li><li>Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics</li><li>Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available </li></ul> The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation. We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...