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Service Manager | Commercial Facilities Maintenance | Full-time | North Bay Area

March 16, 2026

City Wide Property Services, Inc. (City Wide) currently has an opening for a Service Manager to join our expanding team across the North Bay Area!

For two and a half decades, City Wide has been an industry leader in providing reliable, first-class maintenance, repairs, and day-to-day upkeep for commercial properties throughout the Western United States.

An Account Manager plays a pivotal role in liaising between Service Coordinators and Clients to deliver comprehensive maintenance service solutions while addressing potential liabilities and other property maintenance requirements. This position involves adeptly managing existing business relationships, promptly addressing concerns, and maintaining direct communication channels with clients. The Account Manager is responsible for generating inspection reports, emphasizing identified concerns, and recommending additional maintenance services as necessary. Upholding exceptional service standards, fostering internal and external relationships, motivating team members, and ensuring outstanding customer experiences are paramount responsibilities of this role.

Responsibilities:

· Cultivate and nurture trusted relationships with client prospects through strategic identification of referral sources, networking initiatives, and leveraging existing client connections. Propose tailored solutions to address client needs effectively.

· Participate in onboarding sessions for new accounts, contributing to the development of comprehensive maintenance plans following the determination of service scopes. Conduct property walkthroughs, providing reassurance to field staff and ensuring adherence to service commitments.

· Achieve monthly Key Performance Indicator (KPI) targets across all designated categories, including proposals, service tickets, inspections, and any future performance metrics outlined by the company.

· Serve as the primary liaison between clients and internal teams, ensuring seamless communication and responsiveness, potentially extending support beyond standard business hours.

· Gain a deep understanding of client requirements and conduct property tours to identify maintenance and liability opportunities, subsequently proposing relevant services to clients.

· Conduct routine inspections of assigned properties, documenting findings and recommendations to active and potential clients in form of proposal, email, and or service ticket.

· Manage relationships with existing and potential clients, serving as their primary point of contact for property-related matters and offering proactive support during customer visits and property assessments.

· Present and negotiate acceptance of approved tag work and proposals with clients.

· Develop comprehensive project proposals for client initiatives, collaborating closely with Business Development and management teams to enhance service offerings.

· Coordinate with Operations for project updates and communicate effectively with clients to address concerns and provide updates on ongoing property activities.

· Identify opportunities to upsell recurring maintenance services and service tag work to active, prospective, and inactive clients.

· Utilize company-provided software, email platforms, team chat applications, and mobile portals for efficient communication and task management.

· Fulfill additional duties as delegated by management.

Qualifications:

· Minimum of two years of experience in key account management.

· Proven track record in sales and providing tailored solutions based on customer building maintenance needs.

· Exceptional communication and interpersonal skills, with the ability to engage professionals across all organizational levels.

· Strong leadership abilities, coupled with effective time management and organizational prowess.

· Proficiency in problem-solving and negotiation techniques.

· Familiarity with Microsoft Office suite, particularly Excel, and adeptness in utilizing mobile devices.

· Associate degree in business, sales, or a related field preferred.

· Possession of a clear driving record (Motor Vehicle Record required).

Pay: $70,304.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

License/Certification:

Driver's license (Required)

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...