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Senior Manager of Business Intelligence & Experience

March 7, 2026

Job Description Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. The Senior Manager of Firm Intelligence & Analytics will lead the strategy, implementation, and long-term stewardship of the firm’s business intelligence platform (Foundation). This role will also oversee the development of reporting and analytics tools that enable data-driven decision-making and support business development, marketing, and firm leadership initiatives. Acting as a strategic partner across departments—including Business Development, Innovation, IT, and practice leadership—this individual will ensure data is well-governed, accessible, and actionable. They will drive user adoption, optimize data systems and structures, and deliver insights that enhance client engagement, market positioning, and operational performance. Job Responsibilities • Own the firm’s business intelligence strategy, including the successful implementation, governance, and long-term optimization of Foundation and associated analytics platforms. • Lead cross-functional initiatives to align data, systems, and reporting processes with firm business development and marketing priorities. • Manage the end-to-end implementation of Foundation, including configuration, taxonomy design, data mapping, integration planning, and rollout strategy. • Oversee the ongoing administration and development of the firm’s experience management system and integrated modules, ensuring continuous improvement and alignment with evolving business needs. • Design and direct the firm’s business intelligence reporting strategy, developing Power BI dashboards and reporting tools that deliver actionable insights for leadership, practice groups, and business development teams. • Lead data governance efforts, establishing and enforcing data quality standards, processes, and protocols to maintain clean, reliable, and trusted information across systems. • Collaborate with firm leadership, lawyers, and business services teams to identify reporting and data analytics needs and translate them into scalable, effective solutions. • Develop and execute training, onboarding, and user adoption programs to promote broad, effective use of Foundation and business intelligence tools across the firm. • Serve as the firm’s primary liaison to Litera Foundation and analytics platform vendors, managing relationships, contracts, and system enhancements. • Provide strategic thought leadership on emerging technologies, trends, and opportunities in legal business intelligence and experience management. • Lead and mentor direct reports and/or cross-functional project teams as appropriate. • Contribute to strategic projects and cross-functional initiatives, providing analytical and operational support as needed. Qualifications Knowledge, Skills and Abilities • Advanced expertise in Litera Foundation, with a minimum of 2 years in a system administrator or leadership role. • Proficiency in arenaflex Power BI, including dashboard/report development. • In-depth understanding of CRM, experience management, and marketing systems and their integration within business intelligence ecosystems. • Demonstrated ability to lead projects, manage competing priorities, and deliver results in a deadline-driven, collaborative environment. • Proven experience in data governance, quality control, and reporting accuracy. • Excellent relationship-building and communication skills, with a strong ability to influence, advise, and partner with senior stakeholders. • Champion for process improvement, change management, and user adoption, with a continuous improvement mindset. • Ability to manage complex, cross-functional projects and multiple stakeholders with diplomacy and agility. • Strong attention to detail and strategic thinking skills. • Proficiency in arenaflex Office, particularly Excel, Word, and PowerPoint. • Ability to work independently in a remote or hybrid environment. Education Bachelor’s degree in business analytics, marketing, information systems, or a related field. Experience • Minimum of 7 years of progressively responsible experience in business intelligence, legal marketing/business development analytics, or experience management systems, with demonstrated leadership responsibilities. • Prior law firm, professional services, or consulting industry experience strongly preferred. Additional Information Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service. Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. The salary range for this position is $106,000-$162,000. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors. EOE m/f/d/v Crowell & Moring LLP participates in the E-Verify program. Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...