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Senior Data Analyst – Collections & Recoveries

March 5, 2026

At Zopa, Analysts are the people who turn curiosity into clarity and data into direction. We’re a bank built on doing things differently and growing fast. Over the past two years, we’ve grown more than 25% year-on-year. As Zopa scales, our Operations teams need more than reporting. They need insight that shapes decisions, scalable MI frameworks and analysts who can own complex problem areas end to end. We are looking for a Level 11 Senior Data Analyst – Collections & Recoveries to own and evolve our operational MI capability. This is a higher impact, more autonomous role focused on transforming how performance is measured, understood and improved. The Role You will operate as a senior analytical partner to Collections leadership, owning key performance areas and driving step changes in reporting quality and scalability. The focus is not just on producing MI, but on redefining it. You will assess existing reporting frameworks, identify gaps or inconsistencies and design scalable, well governed metric structures that support better decision making. You will work within the Collections function, partnering closely with Operations and Lending stakeholders. You will influence senior stakeholders and proactively identify where insight can unlock efficiency, improve customer outcomes or reduce risk. This role suits someone who thrives in ambiguity, enjoys shaping problem statements and wants to drive measurable operational impact. A day in the life... <ul><li>Lead the redesign and scaling of operational MI frameworks </li><li>Define and standardise key metrics across Collections and Recoveries </li><li>Conduct deep analytical investigations into credit performance, operational effectiveness and customer outcomes </li><li>Translate complex datasets into clear recommendations for senior stakeholders </li><li>Identify structural inefficiencies and propose data driven improvements </li><li>Partner with Operations, Risk and Product teams on cross functional initiatives </li><li>Improve data quality, governance and metric consistency </li><li>Mentor or support more junior analysts where relevant </li><li>Drive automation and scalability of reporting and business processes </li></ul>About You... <ul><li>Advanced SQL skills and strong experience working with large, complex datasets </li><li>Strong experience with BI tools and dashboard design best practice </li><li>Proven track record of owning analytical problem areas from diagnosis to delivery </li><li>Experience influencing senior stakeholders and presenting in high visibility settings </li><li>Comfortable working with ambiguous problem statements and shaping analytical approach </li><li>Strong commercial awareness and ability to quantify trade offs </li><li>Structured thinker who balances detail with strategic perspective </li><li>Proactive and confident in challenging assumptions constructively </li><li>Nice to have: experience within fintech, banking or regulated operational environments, and experience leading reporting transformation or large-scale MI rebuilds. </li></ul>What Success Looks Like... <ul><li>A clear step change in the quality and scalability of operational MI </li><li>Building well defined, impact-focused reporting that tells a clear performance story and drives decision-making </li><li>Operational decisions increasingly driven by robust data and insight </li><li>Measurable improvements in efficiency, performance or customer outcomes </li><li>Strong stakeholder trust and influence at senior levels </li></ul>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...