Seasonal Customer Service Specialist- Temp to Hire- Hybrid- Johnston & Murphy 17

The Ideal Candidate

The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes.

How You Will Make an Impact

  • Handle incoming calls to process customer orders driven from catalog and web
  • Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
  • Meet individual and team customer focused goals
  • Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
  • Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.
  • Effective communicator within the organization; build lasting and productive relationships with co-workers.
  • Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
  • Assist with special projects within the organization
Experience and Skills You'll Need to Have
  • 1 year experience in a customer service, retail or sales related field
  • High school diploma or equivalent, some college preferred.
  • Effective interpersonal skills and customer focused attitude to contribute to the success of the team
  • Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p.

    Please note that this is a hybrid opportunity (3 days at home, 2 days in office) AFTER 60 days

• LI-LC1
• LI-Hybrid
• LI-CC1#LI-LC1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...