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Saturday Support Assistant - Estate Agency - SE London

February 20, 2026

Branch Support Assistant – Residential Sales and Lettings (Office based/Saturdays only)

Pedder is a family owned and run, high performing property services company. With 9 branches across the South East of London, our passion for property, and aim to be South East London’s Premier Agent we are looking for enthusiastic and motivated individuals to join our Saturday support team.

Our focus at Pedder is providing outstanding service, and if you join us you’ll be joining a highly successful company with an amazing team of experienced sales and lettings consultants.

Whilst experience in estate agency is not essential, we do ask that you only apply if you have had previous experience in a customer facing role, are confident in lone working, and that your values align with our own!

Motivation and a drive to succeed.
Confidence – a belief that you will exceed your targets if you work hard and persist.
Passion – a desire to be the best.
An understanding of the importance of making a great first impression. Outstanding customer service is key.
Positivity – having a can-do attitude so you can contribute to the great atmosphere that we strive to create within our offices and company.
Integrity – this is in the heart of everything we do.
Respect – listen, understand, and work collaboratively.
Organisation – having a good attention to detail and an ability to manage a busy diary.
Willingness to go the extra mile to support your colleagues.

At Pedder no day is ever the same, however below you will find a brief outline of some of your key supportive duties:

Registering new applicants for both sales and lettings.
Preparing paperwork for the sales and lettings team as required.
Updating property information on the relevant portals.
Greeting clients into the branch and providing a welcoming and positive office environment.
Field telephone calls, taking accurate messages and ensuring that are dealt with promptly.
Diary management – arranging viewings and booking appointments.
Be aware of the office portfolio and current stock.
General office administration.
To act in a professional capacity at all times, offering a high level of service.
Go the extra mile for clients and applicants.

This is an office based role only. No property viewings will be required.

Important note: there will be a large amount of lone working involved in this role.

Hours and Salary:

Saturday – 10:00-16:00

£15 per hour

Job Types: Part-time, Permanent

Pay: £15.00 per hour

Application question(s):

When are you available to start a new role?
Where will you be living upon starting this role?

Experience:

Administrative: 2 years (required)
Customer service: 2 years (required)

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...