Salesforce Administrator

  • The Role:
  • Outreach is looking for a Salesforce Administrator to join the Business Systems team responsible for tasks related to the maintenance, enhancement, and upkeep of Salesforce and other related go-to-market technologies. The ideal candidate will leverage experience and deep knowledge of Salesforce to design creative solutions, be an analytical thinker and problem solver, have excellent communication skills and technical curiosity, thrive in a fast paced environment, have a strong desire for automation and continuous improvement, and partner with leadership to build systems and processes that support a high growth company.

We live and breathe automation, efficiency, and continuous improvement at Outreach. The Salesforce Administrator will be responsible for the execution of day-to-day configuration, support, and maintenance of Salesforce, as well as continuously improving the platform to enable our growth.

Your Daily Adventure Will Include:

  • Serve as the primary system administrator for Salesforce with 500+ users
  • Handle all basic administrative functions including user account maintenance, company reports and dashboards, workflows and other routine tasks
  • Complete regular internal system audits and prepare for upgrades
  • Manage integrations with our Salesforce instance; including Outreach, Zendesk, Docusign, and other tools
  • Coordinate the evaluation, scope, and completion of new development requests
  • Work with the Revenue Operations team to support administrative, development, and change management activities
  • Develop and implement a platform governance strategy and related tactics
  • Assist in training of new users, and grow the Salesforce skill set across the organization

Our Vision of You:

 

  • 2+ years of experience as a Salesforce Administrator
  • Salesforce Administrator certification is required
  • Salesforce Advanced Administrator or Salesforce Platform App Builder certification is required
  • Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
  • Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines
  • Manage time effectively and adapt quickly to changing priorities
  • Self-starter who seeks challenging assignments
  • Excellent written and verbal communication and presentation skills
  • Experience with Salesforce Sales Cloud and Salesforce Lightning
  • Experience with Outreach, Jira, Confluence, LeanData, ZoomInfo, Zuora, CPQ, Financial Force, and other Sales tools a plus
  • Experience working with a SaaS/subscription based sales model preferred

 

 

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...