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Retail Store Manager - NW 23rd Portland
Retail Store Manager - NW 23rd
We love people, and people love, Love, LOVE our bags. We are CUSTOMER OBSESSED. We strive to provide a customer journey that is determined by each individual Customer's needs. Our shared values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy define who we are and are required in every Customer and Team interaction. We need retail leaders who can lead teams with the same passion and commitment!
Our customers have built a vibrant community online, and we want to welcome them into our stores with that same great energy! As our ideal store leader, you will guide, mentor, and coach your team to deliver a memorable customer experience, anticipate and balance the needs of the business, and embrace our phenomenal products with the enthusiasm of our customers. It sounds simple, but it’s a high bar because our customers are freaking amazing! If this sounds like you, we would LOVE to hear from you!
This position will oversee our boutique location on NW 23rd Street in Portland, OR. This is a full-time position that will work up to 40 hours a week and will be available to work over the weekend. Additional hours may be required during peak seasons. Our PLG destination locations in the Portland area offer some of the best hours for work-life balance in retail. You will be leading the fun at work and typically enjoy your evenings off.
We receive a high volume of applications so make sure you stand out of the crowd and include a compelling cover letter! We love reading them and getting to know you better!
Profile Summary:
The Store Manager is responsible for the total relationship between Portland Leather Good’s retail store/eCommerce platform and its Customers. The Store Manager will implement the vision and strategy; in collaboration with their Team, building a customer-first, customer-centric mindset and unifying how all customers view Portland Leather Goods. The Store Manager will be responsible for driving the persistent focus on the customer experience to ultimately lead to revenue and profits. The Store Manager reports directly to the District Manager.
Primary Responsibilities
- Recruit, hire, train, develop and motivate your Team – their success is your success.
- Achieve sales volume and productivity goals by developing and executing a business plan.
- Ensure Teammates are delivering outstanding customer service by teaching, coaching, and leading by example.
- Ensure merchandising and presentation standards are met.
- Build long-lasting relationships and create a lifetime customer following by actively staying on the Customer's journey/agenda.
- Ensure accurate inventory management and achieve shrinkage goals.
- Identify, organize and execute partnership and events furthering the goals of store customer acquisition goals.
Essential Duties and Responsibilities
- Contributes to an environment of total customer satisfaction by making the Customer's needs the first priority.
- Exerts maximum effort to achieve store sales projections.
- Identify, conduct, and implement Training and Learning & Development strategies and programs.
- Manages the sales floor.
- Maintains daily focus among all Teammates on Customer first interactions.
- Enforces all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
- Delivers sales and technology training and store meetings.
- Understands and enforces all store policies and practices. Protects the Company's interests at all times.
- Learn all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, and services.
- Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, teamwork environment.
- Investigates and handles customer complaints quickly, efficiently, and courteously.
- Manages the implementation and administration of all merchandise and advertising programs, merchandise displays, and inventories as directed.
- Maintains a complete knowledge of all Portland Leather Goods promotions.
- Supervises all personnel.
- Assists in store maintenance, both inside and outside, by delegating or performing these duties.
- Performs other duties as assigned.
Positions Reporting to the role
- Assistant Store Manager
- Store Associates
Requirements for the position
To fulfill this Customer-centric role, the Store Manager must possess leadership skills, including:
- Highschool diploma or higher
- Minimum of 3 years' experience in retail, store operations, and customer experience
- Possesses a true passion for customer success
- Excellent leadership and motivational skills; must excel at providing direction
- Excellent communication, organizational, leadership, and time/project management skills
- Flexibility in scheduling to meet customer needs with a short turnaround
What we can offer you!
- Salary range: $60,000 - $65,000/year (dependent upon experience)
- Health, dental & vision insurance (75% cost covered by PLG for team member)
- 401(k) after 1 year with 4% company match
- Holidays (including 1 floating holiday), vacation & sick time
- Store discount
- Dynamic & collaborative team environment
About Portland Leather
We have come a long way since the garage days! Portland Leather Goods was established in early 2016 by our founder Curtis Matsko. Before Portland Leather Goods, you couldn’t find a simply designed, affordable bag made from high quality full–grain leather. Even if the aesthetic and the price were right, the leather felt and looked cheap, or worse, it wasn’t even real leather! In order to get a beautiful full grain leather bag, you had to spend a fortune. We’re proud to make a leather bag with classic appeal at a price everyone can feel good about.
At Portland Leather Goods, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status. We welcome applicants from all backgrounds to join our team.
Check us out at www.portlandleathergoods.com and on Instagram @Portlandleather
