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Retail Store Customer Service Specialist
This role plays a crucial part in the success of our retail operations. The Customer Service Specialist engages directly with both wholesale and retail customers to understand their needs, address inquiries about our products, and suggest appropriate solutions.
- Life ... with comprehensive benefits and flexibility to boost health and well-being
- Career ... with chances to learn, develop new expertise, and expand your impact
- Connection ... with a supportive team committed to inclusivity and community engagement
- Deliver exceptional customer service consistently
- Assist customers in person and over the phone, identifying needs, and recommending products and services
- Cultivate positive relationships with wholesale and retail clients
- Accurately process sales in line with policies
- Meet and surpass sales targets monthly, quarterly, and annually
- Maintain accurate work order documentation
- Retrieve products from the sales floor or storage areas
- Tint and mix products, fulfilling customer specifications
- Stock and display merchandise
- Clean maintenance equipment
- Assist in loading/unloading delivery vehicles
- Aid with deliveries when required
- Keep store areas well-stocked and orderly
- Stay informed on product offerings and options
- Implement inventory control procedures
- Propose ways to enhance sales
Minimum Requirements:
- Must be at least eighteen (18) years old
- Must be legally authorized to work without requiring visa sponsorship now or in the future
- Must possess a valid, unrestricted driver’s license
- Must be able to retrieve materials and lift up to 50 lbs frequently and up to 70 lbs occasionally
- Must be willing to work flexible hours, including evenings and weekends
- Internal team members must achieve a "meets expectations" rating on the latest performance review
- Internal team members must complete all required eLearning courses
Preferred Qualifications:
- Possess at least a high school diploma or GED
- Have a minimum of one year of experience in delivery, retail, or customer service roles
- Experience in selling paint and related products
- Experience in using tinting and mixing machinery
- Ability to communicate effectively in multiple languages
- Proficiency in reading, writing, and speaking Spanish