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Retail Key Holder

February 24, 2026

About Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview

As a Key Holder, you support the Store Leadership Team by rocking out strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience! You assist with daily operations of the store as needed. You give input on training, motivating, and celebrating Stylists and team members. You have a passion for driving stellar results and amplifying our brand purpose. Most importantly, you represent the Kendra Scott culture uniquely and positively!

Your Responsibilities

You're Customer Focused! You model and teach WOW service with a "customer is our boss" mentality. You use the WOW Service Principles to connect with every guest and make a Difference in their Day! You take pride in training and developing Stylists to ensure they provide WOW experiences. You go above and beyond to ensure all guests feel welcome and seen.
You Drive Results: As an emerging leader you are learning the importance of driving sales by maximizing overall store productivity and building guest connections through WOW experiences.
You Build Networks: You assist in finding ways to build brand awareness through philanthropic efforts and other community initiatives. You help achieve event and giveback goals. You believe in our impact and want others to know more!
You Instill Trust: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you adhere to Kendra Scott policies and procedures, and you do the right thing - always.
You Communicate Effectively: Guests and team members come to you to educate them on product details and personal style. You are an expert at making product suggestions to fit their needs.
You are Nimble: You thrive no matter where you are, and can easily flex between the Salesfloor, Color Bar , Events, and Back of House as needed. You are curious and flexible. You learn from the past, and do not shy away from trying new things.
You Collaborate: You're always willing to support your team in providing WOW experiences for all guests, even behind the scenes. You share ideas and are open to other's viewpoints to create mutual accountability, trust, and commitment.
You Take Action: Making a Difference in your guest's day is your priority. You proactively resolve concerns to ensure guest experiences are always positive. You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
You Display Courage: You challenge yourself and others with clear, attainable goals and consistently provide ongoing feedback through real-time coaching. You are comfortable with tough situations, and you find ways to help others succeed. You care personally about people, and you challenge them directly to achieve greatness!

Minimum Requirements

Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts

Our Ideal Candidate Has

Retail and/or customer service experience is required
Genuine passion for providing exceptional customer service and developing customer relationships
Strong problem-solving skills and a positive attitude under pressure
Strong organizational and communication skills
Genuine enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces for the perfect look
A growth mindset: strong desire to learn, grow, and embrace new ideas
A genuine passion for giving back and serving the community
A shared appreciation for our core values of Family, Fashion and Philanthropy
Must be available to work at least 30 hours per week, including nights and weekends
Ability to accommodate a changing schedule

We are an equal opportunity employer and value diversity at our company.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...