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Reservations and Sales Agent - 2026 (Remote - Seasonal)

March 5, 2026

You are the first point of contact for potential guests reaching out to us to inquire about booking an adventure! Your approach must be timely, instructive, friendly and professional, as you will play an integral role in informing their first impressions of the company. Throughout various means of communication, your role will be to guide each guest through their pre-and-post purchase experience.

It is important that you understand the company offerings prior to a guest reaching out to us, in such a way that you are able to manage their expectations and help them choose the best product based on their desires and needs. Your performance will be measured based on your ability to leverage personal stories and experiences, along with product knowledge, to convert potential guests into life-long customers. We take pride in the level of service that we have been able to uphold over the last 30 years and it is important to us that you share this value.

Primary Responsibilities:

Maintaining up-to-date knowledge on all Prince of Whales, Sea Vancouver, and North Island Kayak offerings
Maintaining proficiency and attention-to-detail with our digital reservation software (Anchor)
Ensuring the booking process is simple, smooth and efficient whether on the phone, online or in-person.
Ensuring that guests are fully-informed and expectations are well-managed and exceeded. All communications regarding important tour information, including but not limited to health and mobility restrictions, cancellation policies, check-in times and check-in locations are correct and informative.

Secondary Responsibilities:

Responding to customer reviews online
Maintaining up-to-date knowledge of recent sightings and marine wildlife seasonality
Producing reports for the Reservations Supervisor and other management
Booking travel trade bookings, OTAs, packages, gift certificates, etc.

Desired Skills and Personal Attributes:

Demonstrates the desire to succeed as part of a team
Demonstrates superb attention-to-detail, a commitment to quality, and effective time-management
Demonstrates a fundamental understanding of the tourism industry through education and/or experience
Possesses excellent interpersonal skills, both written and verbal, with fluency in English
Passionate about marine wildlife, environment, education, and conservation
Proficiency in standard digital systems (Gsuite, Excel, Word, Photo files, phone system, etc)
Flexible and available to work when required including days, evenings, weekends and holidays

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...