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[Remote] Sr. Systems Engineer I-ServiceNow -- 1 MONTH CONTRACT NO AGENCIES

March 6, 2026

Note: The job is a remote job and is open to candidates in USA. CDW is a company that values trust, connection, and commitment among its coworkers. They are seeking a Senior Systems Engineer I with expertise in ServiceNow to recommend, design, implement, and optimize their ServiceNow infrastructure while providing technical guidance and support. Responsibilities • Collaborate with ServiceNow teams to ensure the design, configuration and performance meets the needs of the ServiceNow service • Design, develop, and test ServiceNow tactical enhancements to existing modules • Serve as a technical reference and mentor to junior engineers • Analyze business processes to identify opportunities and requirements for improved collaboration • Provide input on instance upgrades and implement plans • Lead activities related to application presentation as they relate to ServiceNow environments • Research, recommend, and if required, create ServiceNow applications and solutions to automate processes and procedures • Monitor ServiceNow platform for failures and performance problems • Estimate, create, develop, and deliver solutions for internal customers addressing requirements in consideration of process design, ServiceNow technical best practice and standards • Regulatory audit (PCI, HIPAA, etc.) remediation • Identify, recommend and implement tactical and operational improvements to ServiceNow platform and coordinate development and deployment activities • Coordinate with IT Help Desk to communicate issue status and respond to questions • Provide Tier 3 support for ServiceNow Incident, Problem, and Request queue • Rotate on-call and queue support responsibilities • Support security policies, practices, and guidelines for ServiceNow platform • Collaborate and contribute to the creation, deployment and maintenance of technical best practice and standards • Ensure technical deliverables to CDW stakeholders are complete, consistent, high quality, on time, and deliver valued outcomes • Contribute to the continual improvement of the ServiceNow Support Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements • Ensure accurate time tracking and maintain an up-to-date calendar of scheduled activities • Other duties and responsibilities as assigned Skills • Bachelor's Degree and at least 5 years of Information Technology Engineering experience, 3 years of which should be with the ServiceNow Platform; OR • 9 years of Information Technology Engineering experience, 3 years of which should be with the ServiceNow Platform • Candidates must hold the following certifications: CSA Certification, CIS-ITSM Certification • Demonstrated competence in development of the base ServiceNow platform as well as multiple modules • Understanding of scoped applications, how and when to utilize them, how to develop and deploy • Active listening skills, respecting others' point of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational) • Proven experience as a key technical resource leading the development and delivery of solutions • Experience with Agile methods of software development and delivery • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while aiding in solving business processes and/or technical problems • Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines • Flexibility to work evening and weekend hours as necessary • Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership • Ability to work both independently and in a collaborative team environment • Solid process documentation skills • ITIL Foundations Certification, a plus • Additional CIS Certifications, a plus • Knowledge of technical components such as LDAP, SSL, SAML/SSO, a plus • Experience with web services integrations, a plus • Experience with domain-separated environments, a plus • Experience implementing systems using the SAFe methodology, a plus Company Overview • At CDW, we know how to make technology work so people can do great things. It was founded in 1984, and is headquartered in Vernon Hills, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • CDW has a track record of offering H1B sponsorships, with 59 in 2025, 49 in 2024, 37 in 2023, 86 in 2022, 44 in 2021, 19 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...