Remote Scheduling and Referral Specialist

About the position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Referral and Scheduling Coordinator - REMOTE. In this role, you will play a crucial part in our Telehealth Clinic and Outpatient programs. You will be the first point of contact for individuals seeking our services, ensuring that appointments are scheduled seamlessly. With the fast-paced nature of telehealth, your organizational skills will be instrumental in maintaining a smooth operational flow. You will support patients and providers by facilitating connections to telehealth services while managing critical documentation. By joining our team, you will contribute to enhancing patient access and experience in a meaningful way.

Responsibilities

  • Be the friendly first point of contact for individuals, helping them schedule appointments and access telehealth services.
  • Explain telemedicine services to individuals served, referral partners, medical offices, schools, and community agencies.
  • Help individuals successfully connect to their telehealth appointments (tech support stars welcome!).
  • Process and manage referrals, schedules, eligibility, consents, and documentation in our electronic health record.
  • Coordinate care-related tasks such as lab requests, medical records, and required forms.
  • Ensure provider schedules are accurate, complete, and aligned with scheduling guidelines.
  • Support daily administrative workflows including faxes, emails, eligibility checks, and payment processing.

Requirements

  • High School Diploma or GED (Associate's or Bachelor's degree preferred).
  • At least 1 year of experience in a medical, clinical, or fast-paced office setting.
  • A designated home workspace with reliable internet.
  • Strong communication, organization, and problem-solving skills.
  • Comfort using technology, portals, scheduling systems, and EHRs.

Nice-to-haves

  • Bilingual skills are a plus!

Benefits

  • Health Insurance Options – includes a preloaded benefit card to help cover out-of-pocket expenses.
  • Dental & Vision Insurance.
  • 401(k) Retirement Plan.
  • Generous PTO & Sick Time.
  • Robust Employee Assistance Program (EAP) – mental health, legal, financial & more, available digitally and in person.
  • Employer-Paid Life & AD&D Insurance.
  • Optional Supplemental Coverage: Life Insurance, Short-Term & Long-Term Disability, Critical Illness (with cancer protection), Accident Insurance.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...