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Remote Registered Nurse (RN) Case Manager
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
Key Responsibilities:
- The responsibilities include, but are not limited to the following:
- Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.
- Serve as an educator who possesses knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis, living with a chronic medical condition or life-threatening condition.
- Have primary goals that include:
- Enable patients by providing them with information and education about:
- their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product information
- proper administration and dosing of prescribed therapy
- calling and working with the patient’s insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient
- support to help better manage the stress involved in their diagnosis.
- Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
- Reporting of Adverse Events/ Product Complaint received in accordance with SOP and good manufacturer practices
- Other duties as assigned by management
- Utilize Valeris’ values as the driving force behind the team’s success
- On time adherence to training deadlines for all corporate policies and procedures
- Ensure all SOPs are followed with consistency
- Perform additional tasks or projects as assigned
Qualifications:
- Successful candidates possess the following personal attributes:
- Clinical nursing experience with demonstrated competence in educating and managing patients with a new diagnosis or chronic medical condition
- Knowledge about clinical aspects of the relevant disease state, including protocol therapy and common prescribing algorithms
- General computer skills
- Able to adapt to changing work assignments
- Be service oriented and anticipate, recognize and meet the needs of others
- Excellent interpersonal skills required, with specific ability to communicate effectively with patients, family members, and physicians
- Ability to multitask effectively
- Ability to recognize emotions and their effects
- Sureness about self-worth and capabilities
- Manage disruptive impulses
- Maintain standards of honesty and integrity
- Take responsibility for performance
- Be adaptable and handle change with flexibility
- Be innovative and open to new ideas
- Achievement driven; constantly striving to improve or to meet a standard of excellence
- Align with the goals of the group or organization and communicate effectively within the group
- Ready to take initiative and act on opportunities
- Be optimistic and pursue goals persistently despite obstacles and setbacks
- Must have active RN licensure in current state of practice.
- 2-3 years of nursing experience with relevant disease state experience preferred.
- Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus.
- Case management or Clinical Trial Nurse experience, a plus.
- Bachelor's degree preferred.
- Remote work eligibility is subject to all work from home criteria met and based on business need.
- Physical Demands & Work Environment:
- While performing the duties of this job
