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Remote OCCC Customer Care Team Lead

March 7, 2026

Overview: Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking talented Customer Service Team Leads for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! Responsibilities: At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team. Our Customer Service Team Leads are key to supporting our field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry. You will spend… 80% of the time performing the following Lead Agent duties: • Lead and drive key initiatives that align with company goals and Ethos • Lead by example and ensure all company policies and procedures are followed • Monitor agent call activity to ensure calls are answered • Providing frequent coaching to agents based on QA feedback, metrics, customer survey responses, and your own ticket observations • Occasionally handling angry customer escalations • Train new and current agents to respond to customer questions and complaints • Sidecar on calls when appropriate to support specific skill development • Assist customer service in absence of other members in leadership and when requested • Respond to customer inquiries via online platforms • Lead activities for employee engagement and team motivation • Open and close facility as needed to include adjusting assigned shift schedules to allow for adequate daily supervisor staffing • Other duties as assigned 20% of the time performing: • Handle inbound back-to-back calls to support our customers and branch partners • During peak season you can expect heavy call volume • Identify customers’ needs, clarify information, research every issue and provide solutions We Offer… • Quality Training Program that will equip you with the skills and knowledge to grow professionally • Gamification methods to measure performance and increase engagement virtually • Variety of Schedules (Schedule may include nights, weekends, and holidays) • Great pay and incentives (min $18.75 hour plus 3% sales commission on every sale made) • Comprehensive benefits package including medical, dental, vision & life Insurance • 401(k) plan with company match, employee stock purchase plan • Paid vacation, holidays, and sick time • Employee discounts, tuition reimbursement, dependent scholarship awards Why Orkin? • Founded in 1901, Orkin Pest Control is a global residential and business service provider • Consecutive years of improved earnings with over 2 million customers • Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA • Orkin’s Contact Center is a high energy, fun and collaborative work environment with strong management Are you ready to be an Orkin Pro? Qualifications: What’s required • High School/GED • 2 – 3 years call center leadership experience is a plus • Ability to pass a computer assessment • We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law Work from home requirements • Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise • A workspace with adequate furnishings (e.g., a desk and chair) and lighting • Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem What you’ll need • Excellent interpersonal and communication skills • Strong computer skills in various software and web-based applications • Proficient in arenaflex Office • Comfortable working in a high-volume role • Ability to prioritize tasks and manage time efficiently Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...