[Remote] Identity Services & API Support Analyst I - OneLogin

Note: The job is a remote job and is open to candidates in USA. Paylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Identity Services & API Support Analyst I will provide technical support and troubleshooting assistance for identity services and APIs, ensuring seamless operations and integrations for customers and internal teams.


Responsibilities

  • Provide technical support and troubleshooting assistance for identity services, APIs, and related integrations
  • Serve as a primary point of contact for customers and internal teams regarding support queries
  • Collaborate with cross-functional teams to resolve technical issues and ensure smooth operations
  • Gain and maintain necessary knowledge of identity services, single sign-on, SAML, and APIs
  • Consult and support on the design, implementation, and configuration of identity services and API solutions
  • Consult on the configuration of B2B API integrations between Paylocity and external ERP and other systems
  • Create and update technical documentation, user guides, and troubleshooting resources as needed

Skills

  • Bachelor's degree required
  • At least two years' experience supporting at least one of the above technologies
  • Excellent communication skills, both written and verbal, can explain technical concepts to non-technical users
  • Ability to work independently and collaboratively in a fast-paced environment
  • Knowledge of API's
  • Knowledge of the data interface functional space
  • Knowledge of FTP/SFTP
  • Knowledge of JSON data format
  • Knowledge of EDI/XML file security preferred
  • Understanding of identity management concepts and protocols such as LDAP, OAuth, and OpenID Connect is a plus
  • Proficiency in troubleshooting and resolving technical issues related to identity services (OneLogin) and API integrations is a plus
  • Knowledge of General Ledger payroll accounting, Payroll, HR, or ERP systems is considered a plus
  • Familiarity with programming concepts is a plus
  • Introductory SQL knowledge a plus
  • Relevant certifications (e.g., Certified Information Systems Security Professional (CISSP), SAML Certified Engineer) are a plus

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • 401(k) match

Company Overview

  • Paylocity is a provider of cloud-based payroll and human capital management (HCM) software solutions. It was founded in 1997, and is headquartered in Schaumburg, Illinois, USA, with a workforce of 5001-10000 employees. Its website is http://www.paylocity.com.

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