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[Remote] Contact Center - Consulting Solutions Engineer
Note: The job is a remote job and is open to candidates in USA. Zoom is looking to grow its global CX Solutions Engineering team with the addition of a Consulting Solutions Engineer. This role involves serving as a trusted advisor to customers throughout the pre-sales lifecycle, translating technical and business requirements into effective solutions, and collaborating with account teams to execute pre-sales activities.
Responsibilities
- Serving as the customers' trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
- Showcasing the art of the possible and help bring customer use cases and solutions to life through demonstrations
- Developing trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
- Working as a customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
- Partnering with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
Skills
- 2+ years of experience in customer facing roles in CCaaS, and/or adjacent industries like Conversational AI, Workforce Management, and Quality Management
- Demonstrate initiative and thrive in collaborative team environments
- Solve problems creatively with the skills to deliver a compelling demo
Benefits
- A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
- Support work-life balance
- Contribute to their community in meaningful ways
Company Overview
Company H1B Sponsorship