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Receptionist, Associate
About this role
The role of senior events coordinator / FOH senior at BlackRock is responsible for delivering a 5-star level of service across several reception desks, within a corporate environment. Candidates will need to demonstrate strong communication and customer service skills, both in person and over the phone, as well as a proficiency in administrative tasks.
Responsibilities:
- Adhere to BlackRock policies
- Comply with the Front of House Service standards and operating procedures, ensuring it is followed by all team members.
- Manage the 5th floor events team. Role will be based on this floor.
- Proactively deal with enquiries and requests in person, via the telephone or via email in a timely manner
- Maintain a strong awareness of business activity and communicate all updates to your team members.
- Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
- Maintain the necessary awareness of building facilities to advise clients appropriately
- Maintain a clear, presentable working area. Report all maintenance faults/hazards and cleaning requests to the required team.
- Support the training of new team members.
- Manage staff in line with company policy
- Recruit and retain the best person for the job, conduct interviews and team reviews
- Demonstrate the ability to provide clear direction to individuals and teams
- Clarify team objectives and provide accompanying support, motivation and coaching to reach results
- Devise and implement training plans aligned to company objectives
- Aspire to be a positive role model
- Help develop team to meet growth opportunities, ensuring training needs are met.
- Hold regular events meetings with vendors and hosts
- Set and enforce company standards relating to people, policies and procedures.
- Have a good understanding of the room booking system, manage and update it where required.
- Manage Vendors appropriately working closing with catering AV & the FM team
- Help ensure yearly spend comes within budget and support with invoices
- Support management with required project work
- Abide by all Security H&S policies.
- Review and manage BCM process
- Support FOH team across EMEA with enquires and support
- Understand how the alert enterprise works for passes and visitor management
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
