Receptionist/ Administrator

Job summary

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Main duties of the job

1.Greet patients and visitors to the practice.

2.Book in, amend and cancel patient appointment online with practice appointments procedures ensuing optimum efficiency of the appointment system.

3.Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.

4.Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

5.Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

6.Set-up of new patients onto the computer system. Understand registration procedure

7.Ensuring prescription box is checked daily, email and paper prescriptions given to clinicians for processing

8.Process docman scanning patient letters

9.Check emails on a daily basis if has been given access

10.Opening and closing surgery

11.Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

12.General Reception admin

About us

Hockley Medical Practice

60 Carver Street

Birmingham

B1 3AL

GP Practice based in Hockley, Birmingham

Details

Date posted

04 March 2026

Pay scheme

Other

Salary

Depending on experience £12.80-£15 per hour

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A2841-26-0000

Job locations

Hockley Medical Practice

60 Carver Street

Birmingham

B1 3AL


Job description

Job responsibilities

Requirement for GP receptionist and administrative staff. Previous NHS experience preferrable but not essential. Candidate must be enthusiastic, able to travel between Practice and sister site and keen to learn and good IT skills. Wage based upon experience. Full time/ Part time/ Job share options available.

Job description

Job responsibilities

Requirement for GP receptionist and administrative staff. Previous NHS experience preferrable but not essential. Candidate must be enthusiastic, able to travel between Practice and sister site and keen to learn and good IT skills. Wage based upon experience. Full time/ Part time/ Job share options available.

Person Specification

Experience

Essential

  • Previous customer service experience
  • Experience working in a team

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice
  • Experience of dealing with vulnerable patients

Qualifications

Essential

  • GCSE grade A to C in English and Maths (or equivalent)
Person Specification

Experience

Essential

  • Previous customer service experience
  • Experience working in a team

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice
  • Experience of dealing with vulnerable patients

Qualifications

Essential

  • GCSE grade A to C in English and Maths (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hockley Medical Practice

Address

Hockley Medical Practice

60 Carver Street

Birmingham

B1 3AL


Employer's website

https://www.hockleymedicalpractice.com/ (Opens in a new tab)

Employer details

Employer name

Hockley Medical Practice

Address

Hockley Medical Practice

60 Carver Street

Birmingham

B1 3AL


Employer's website

https://www.hockleymedicalpractice.com/ (Opens in a new tab)

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