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Program Manager III

May 15, 2026

Program Manager III

At Sinch, we are a global leader in providing cutting-edge communication platforms, enabling businesses to connect with any mobile phone on the planet in seconds, or less. Our platform supports mobile SMS, rich messaging, voice, and video communication solutions for some of the biggest companies in the world.

Role Overview

This role supports and manages the day-to-day execution of transformation projects and programs across the organisation. Work may include contributing to large global process/system implementations and independently managing smaller projects focused on one or more improvement areas.

The Program/Project Manager is responsible for reliable delivery execution—building and maintaining plans, running team cadences, tracking risks/issues/dependencies, coordinating stakeholders, and supporting benefits tracking and adoption activities using established PMO/TMO standards.

Key interfaces:

Finance, Product, IT, Operations, Sales/Customer Success, HR, Strategy.

What You’ll Do

Plan and coordinate delivery

Develop and maintain project plans, timelines, milestones, and workstream tracking (with support from a Program Lead as needed).
Coordinate cross-functional teams to keep deliverables on track and remove execution blockers through structured follow-up.
Maintain core project artifacts: scope, milestones, RAID log, dependency list, actions/decisions, communications updates.

Run operating cadence and support decisioning

Schedule and facilitate recurring meetings (working sessions, project status reviews, stakeholder updates).
Capture actions, decisions, and escalations; ensure follow-through and closure.
Prepare clear status reporting (progress, risks, issues, dependencies, and upcoming milestones) for leadership forums.

Track benefits / value realization (supporting role)

Support definition of expected benefits, baselines, and measurement approach (in partnership with Finance and program leadership).
Track and report key value metrics and leading indicators; highlight variance and risks to expected outcomes.
Maintain benefits tracking materials and support forecast updates as requested.

Manage risks, issues, dependencies, and change control

Identify risks and issues early; document impact and propose mitigation options for review.
Track cross-team dependencies and handoffs; confirm owners and dates.
Support scope change intake and impact assessment; maintain change logs and approvals.

Support change, adoption, and readiness

Coordinate readiness activities (training logistics, communications tracking, cutover checklists, stakeholder inputs).
Help ensure operational handoffs are documented and stakeholders are prepared for go-live and stabilization.

Apply standards and continuous improvement

Execute delivery using PMO/TMO templates, reporting standards, and basic quality controls.
Capture lessons learned and contribute ideas to strengthen repeatable delivery practices.

How Success Will Be Measured

Execution reliability: project plans are current; milestones, actions, and deliverables are tracked with minimal slippage surprises.
Cadence quality: meetings are well-run; actions/decisions are documented and closed on time.
Reporting clarity: status updates are accurate, timely, and highlight the right risks and dependencies.
Risk and issue management: risks/issues are identified early, logged, and escalated appropriately with clear mitigation steps.
Stakeholder coordination: teams stay aligned; communications are consistent; dependencies are actively managed.
Benefits tracking support: value metrics are maintained and reported consistently; variance is surfaced early.
Standards compliance: PMO/TMO templates and artifacts are complete, organised, and audit-ready.

What You Bring

3–6 years of experience in project or program management, delivery coordination, or business operations (transformation exposure preferred).
Experience managing smaller projects independently and/or supporting larger multi-workstream programs.
Strong organisational skills with attention to detail; ability to manage multiple priorities and deadlines.
Solid communication skills—able to create clear status summaries and coordinate across functions.
Comfort working with data (basic KPI tracking, progress reporting, action tracking); proficiency in common tools (e.g., Excel/Sheets, PowerPoint/Slides).
Ability to build productive relationships across

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...