About the position The Practice Group Coordinator - General Liability or Practice Group Manager - General Liability, based on experience, will support operations within a specific practice area of the firm in conjunction with firm and General Liability practice leaders. This includes: having a deep understanding of carrier guidelines and industry expectations; coordinating with the firm’s General Liability attorneys to ensure compliance with guidelines and expectations, along with any related training to achieve that goal; collaborating with the firm’s Firmwide Training & Development Attorney; coordinating with firm and General Liability practice leaders to operationalize their vision; ensuring effective communications, relationships, and workflows, as applicable, with (1) clients at the direction of firm and General Liability practice leaders; and (2) the practice group to meet the firm’s strategic, business, financial, operational, and administrative objectives. This is a fast-paced, collaborative role that requires exceptional organizational skills, a strong understanding of litigation and general liability legal processes and matter lifecycles, and the ability to liaise effectively with and between attorneys, firm leaders, and administrative departments. The Practice Group Coordinator / Manager – General Liability ensures that each constituency is well supported, aligned with firm priorities, and equipped to deliver outstanding service internally and externally. Responsibilities • Help run and improve the daily operations of the practice group by collaborating closely with firm and practice leaders. • Ensure that the attorneys and paralegals in the practice maintain a balanced workload while meeting client needs promptly, in conjunction with the staffing team. • Work with practice and firm leaders to understand business goals, plan for future needs, and allocate resources effectively. • Set up and manage reports, workflows, task tracking, calendars, and systems for organizing legal information tailored to the practice’s needs to achieve its objectives. • Serve as a key contact between firm and practice leaders, timekeepers, and the firm’s support departments (billing, people ops, IT, marketing, etc.) to advance the practice’s goals and cross departmental needs. • Identify and implement improvements to processes and workflows, leveraging the firm’s technology resources, essential steps at matter inception and close, and other proven methods throughout the matter lifecycle. • Collaborate with attorneys to develop and implement marketing strategies that promote practice group capabilities to existing and prospective clients. • Support the group’s specific needs, including creating guides, managing research tools, ensuring compliance with document standards, and coordinating team activities. • Plan and organize regular meetings, training sessions, and communication efforts as directed by practice leaders to keep all members informed and aligned, in conjunction with the firm’s Firmwide Training & Development Attorney. • Provide best practice recommendations for communicating a range of topics to insurance carriers and their adjustors. • Oversee special projects within the practice, ensuring timely delivery and effective resource allocation. • Oversee the completion and closure of matters upon final resolution. • Maintain updated client and prospect databases, ensuring quality information that supports business development efforts, in conjunction with the marketing team. • Ensure compliance with legal and regulatory requirements relevant to the practice area. • Create and update practice group procedures to follow best practices and maintain current knowledge management documentation, templates, and research tips, in conjunction with the firm’s Firmwide Training & Development Attorney. • Identify and track upcoming trial dates and potential large-loss matters, keeping firm and practice leaders informed about the status of these cases and resources needed. • Create and maintain case lists and assist with organizational materials for cases, in conjunction with the staffing team. • Ensure all client-related communications are appropriately filed in the firm’s document management system. Requirements • Bachelor’s degree in business administration, Legal Studies, or a related field a plus. • Minimum of 3 years of experience handling general liability claims for an insurance carrier (litigated and non-litigated) preferred. • Experience with and understanding of carrier guidelines and basis for them, along with methods for compliance. • Advanced excel skills, including pivot tables. • Demonstrate sound judgment and the capacity to make timely and defensible decisions. • Ability to balance claim volume with accuracy and compliance requirements. • Excellent analytical, negotiation, and communication skills; ability to present complex information clearly. • Proficiency in arenaflex Office Suite and legal practice management software. • Familiarity with marketing tools and CRM systems. • Ability to build relationships across firm departments. • High-level interpersonal communication skills. Nice-to-haves • 5+ years’ experience as a claims’ adjustor handling general liability claims a plus. Apply tot his job