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Practice Business Manager

March 14, 2026

Job summary

Our managing partner is retiring after 13 years and we are looking for a motivated manager with exceptional interpersonal skills to lead our successful team, oversee operational management and work closely with the partners on strategic planning.

We have a stable partnership of 5 GP partners and a team of just under 40 staff, providing care to approximately 15,000 patients.

Although experience of working in general practice is desirable, we welcome applications from experienced managers who can demonstrate that they have skills in the areas required.

Main duties of the job

In addition to overseeing the operational aspects of the practice, this role is responsible for business development, financial management, including QuickBooks bookkeeping, HR functions, supporting the premises/facilities management, complaints process and ensuring CQC and regulatory compliance.

Supported by a full-time Practice Manager and a Service Improvement Manager, the Business Manager will provide advice and guidance to the partners and team, developing systems that support excellent patient care, whilst maintaining a happy and effective working environment. They will also work collaboratively with the PCN, ICB and PPG.

The successful candidate will be innovative and forward thinking with strategic vision. They will have confident approach and be proactive and solutions focussed.

Experience of managing a large team and knowledge and skills in the areas of project management, HR, compliance and change management is essential.

About us

We are a stable partnership of 5 GP partners (and a managing partner who is retiring), with a team of just under 40 clinical and non-clinical staff, committed to delivering excellent care to approximately 15,000 patients.

We are an established Teaching practice and are also involved in student nursing training.

The practice is the largest practice within the Southport & Formby Primary Care Network (PCN) which is made up of 14 local GP practices, working together with the aim of improving healthcare for the community and reducing health inequalities for its 128,000 patients.

We provide the Enhanced Health in Care Homes agenda on behalf of the PCN.

Our CQC rating is Good (2016).

Details

Date posted

02 March 2026

Pay scheme

Other

Salary

£55,000 to £65,000 a year WTE (pro-rata for part-time - minimum 30 hours over 4 days)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5767-26-0000

Job locations

The Village Surgery

12 Elbow Lane

Formby

Liverpool

L37 4AW

Job description

Job responsibilities

a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

d) Ensure employment law and legislation is adhered to.

e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

f) Provide support and advice to the partnership and keep them updated on practice matters.

g) Keep up to date with developments and changes within primary care.

h) Manage payroll and pensions, ensuring accurate reporting and submissions.

i) Work closely with the Partners on financial planning, budget setting and forecasting.

j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.

k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

l)Oversee the significant event and complaints processes, in line with current legislation and guidance.

m)Manage contracts and maintenance for services and equipment.

n) Oversee the review and update of all practice policies and procedures.

o) Lead and coordinate projects within the practice.

p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

q) Coordinate the practice development plan and business continuity plan.

r) Produce of business cases for new services and provide project management, as required.

s) Ensure on-going CQC compliance.

t) Ensure the practice maintains compliance with its NHSE contractual obligations.

u) Provide advice and support to the staff and the partnership to ensure effective team working.

v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

w) Facilitate partners and practice meetings and maintain an up-to-date action plan.

x) Support the management of the Patient Participation Group.

y) Manage estates and facilities, including health and safety aspects and risk assessments.