Overnight Non Emergency Dispatch Agent 7p-12a/5a-7a

Job Title: Overnight Dispatch Agent

Summary

The Overnight Dispatch Agent is responsible for answering incoming calls related to non-emergency discharges, ride requests, and customer inquiries. This role requires projecting a professional company image through courteous and effective phone communication while coordinating trip assignments efficiently during overnight hours.

Essential Functions

  • Answer incoming calls regarding Medicaid-eligible non-emergency discharges, ride requests, and estimated time of arrivals.
  • Enter and manage trip orders accurately within the computer system.
  • Provide timely and accurate information to providers, including projected service times.
  • Identify, research, and resolve customer or provider issues using internal systems.
  • Follow up on customer inquiries that are not immediately resolved.
  • Complete required call logs, reports, and documentation.
  • Organize, plan, and optimize daily and overnight trip route assignments in a cost-effective and efficient manner.
  • Support other departments and offices with trip assignments and coordination.
  • Ensure both short- and long-range planning is conducted to identify trips requiring eligibility verification.
  • Handle all calls and interactions in a professional and courteous manner with members, facilities, and employees.
  • Follow all company policies and procedures.
  • Perform additional duties as assigned.

Qualifications Required

  • Previous dispatch experience required.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Strong analytical skills to review schedules and assign resources efficiently and cost-effectively.
  • Excellent organizational skills with strong attention to detail.
  • Ability to focus on assigned tasks in a fast-paced environment.
  • Ability to work collaboratively with internal departments and external facilities/providers.
  • Strong time management skills.
  • Ability to take direction well and adapt to changing priorities.
  • Computer literate with the ability to learn customer service and dispatch software applications.
  • Strong data entry skills.
  • Professional appearance and positive attitude.
  • Strong communication skills and ability to work well with others.
  • Willingness and ability to work a flexible overnight schedule.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Education:

  • High school or equivalent (Required)

Experience:

  • Dispatching: 2 years (Required)

Work Location: Hybrid remote in Lafayette, LA 70508

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