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Overnight Contact Center Representative (Onsite Training in Hoover, AL)

March 9, 2026

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

If you are passionate about making a difference in the lives of others, you’ll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions’ Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.

Our Contact Center Bankers:

Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education.
Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long-term needs on every contact.

What’s in it for you:

The foundation you need to start your career in banking - a skillset you can use to improve customer’s lives by helping them make better financial decisions.
Comprehensive and ongoing training that provides you with opportunities to learn and grow.
Ongoing feedback/coaching, mentoring and development from leaders that care.
Benefits including dynamic healthcare plans, tuition reimbursement, paid time off and regular performance reviews with salary elevations.

Who we are:

Our Core Values define our culture. Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life. Our mission is to Make Life Better.
We serve our communities. We encourage associates to invest in their communities by offering opportunities to volunteer, teach financial education, and give back with United Way.
An industry leader in Associate Engagement and Customer Engagement. (Awards and Recognition by Gallup/JD Power)

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Requirements

High School Diploma or GED
Onboarding includes three weeks’ instructor led and two to four weeks on-the-job training
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Must test on speedtest.net to confirm download speed or provide documentation from provider
Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.

Skills and Competencies

Ability to adhere to policies, procedures and guidelines
Ability to recommend different products and services to customers
Ability to multi-task and work in a fast-paced environment
Ability to solve problems
Ability to work a flexible schedule which includes all hours of the contact center
Basic computer skills with the ability to navigate various systems
Effective time management skills
Excellent communication skills (verbal and written)
General knowledge of basic banking, electronic banking, and/or credit card services

Preferences

One (1) year customer service or production experience

Start here, go anywhere! Our contact center associates have the opportunity to explore a wide variety of opportunities. Make this your day to kick start your Regions career!

Please note the schedule details for this position:

Onsite (Hoover, AL) 7-Week Training Schedule:

Monday-Friday 8:00am-5:00pm

After Training Work Schedule:

Wednesday-Saturday 7:00pm-6:00am

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$35,748.02 USD

50th Percentile:

$42,940.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...