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Operations Dispatcher

February 24, 2026

Job Description

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US.

Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction.

In fact, many of our company's managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers.

Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be.

Come join our team

Mon thru Fri

6am- 2pm

Ops Dispatcher

Ensure Quality Customer service and accountability of items keyed into computer system.

Position duties are handling customer's calls into the branch, communication with all routes, ATM combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintaining Branch reports.

General Information

Climate controlled office environment.

Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer, and monitoring vehicle radios.

Duties

Security of Branch controlling access to building and grounds allowing access under branch policy

Customer Service

Handle incoming customer calls concerning.
Routing Specials on Demand
Service Request
No pick-ups
Resolve customer issues.
Generate ETA to Ops Report
Communication with all routes

Maintain Dispatchers Log

Logging hourly calls into report log system including over the payment liability route problems/concerns Suspicious activity.
Create Holiday Routes and Maintain Request from Customers and National Accounts.
Send out safety/ security messages.
Coordinate any special services to routes and make supervisors aware.
Coordinate variable account pick-ups and delivers.
Maintain Daily ATM Combos list Assist Messengers with force balances on ATM's and any related ATM Issues.
Perform any other duties or special projects as deemed necessary by Management Staff.

Skills And Qualifications

Ability to work well individually as well as being a team player with a positive attitude.

Ability to identify and maintain confidential matters in all aspects of the business Courteous and professional communications skills, demonstrate good work ethics in a professional manner to fellow employees and customers.

Follow verbal and written instructions.

Computer experience, proficient use of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine.

Data entry skills Unrestricted wrist, hand, and finger dexterity.
Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs.), sit, push, and pull.
Accuracy and speed sufficient to meet the company policy for debriefing.
High school graduate or equivalent

Benefits

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

Vacation and Sick Time (PTO) as well as Paid Holidays
Health & Dental Insurance
Vision Insurance
401(k) Plan
Basic Life Insurance Plan
Voluntary Life Insurance Plan
Flexible Spending and Health Savings Account
Dependent Care Account
Industry leading Training and Development

Loomis is an Equal Opportunity Employer and Drug Free Workplace.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Job Details

Job Family

Hourly

Job Function

Operations

Pay Type

Hourly

Hiring Rate

23.7 USD

Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Financial Services

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...