Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Communicate diet orders for each meal to department Data Center. Implement diet orders, check to be sure there is a tray for each patient with the correct diet order. Obtain trays from tray line for new admissions or patients whose diets have consistently advanced in diet orders. Prepare and serve trays; prepare and serve coffee/tea; add ice cream/yogurt from galley freezer, garnish tray and remove all wrappings from tray and assist patients in opening milk, juice, and condiments. Collect dirty trays. Give patients menu selection sheet, sheet with daily specials and explain how patient is to select food. Assist patients unable to complete selection sheet independently. Employ Excellent Encounter skills of customer service. Clean galley after each meal served, complete special cleaning designated days. May inventory and order nourishments and supplements to be passed to patients between meals or put on their trays the following day. Discard outdated nourishments or supplements. May inventory and order supplies for the nursing nourishment area. Pick supplies up in the department Service Center, put the supplies away, and rotate all perishable items. Maintains strong and effective working relationship with co-workers. Maintain strong rapport with staff on the unit. Communicate to clinical dietitian any information related to the patient’s ability or willingness to eat. May orient or train new employees within the department. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patient served in the department. Demonstrates knowledge of the principles of growth and development over the life span, possesses the ability to assess data reflective of the patients’ status and interpret the appropriate information needed to identify each patient’s requirements relative to his/her age specific needs. Provides care needed as described in department policies and procedures. N95 mask required. Qualifications Must be able to read, write, and speak English. Basic Computer and math skills. Food service needs/diet modification/religious food practices for sick patients. Job routine— procedures for completing different tasks. Must be capable of implementing exemplary customer service skills as outlined in the Excellent Encounter training. Food service experience desirable. On the job training consisting of 1 week. Effective interpersonal and communications skills. Ability to provide compassionate care to patients. Attention to detail. Must be able to lift 25-30 lbs. and must be able to stand for extended period (most of shift). Motor coordination. Ability to organize work, work efficiently and quickly, meet deadlines. Ability to understand and follow procedures. Ability to use judgment and solve problems independently. Basic computer profiency. N95 mask required. Additional Job Details (if applicable) Additional Job Description Remote Type Onsite Work Location 273 Charles Street Scheduled Weekly Hours 16 Employee Type Regular Work Shift Day (United States of America) Pay Range $18.58 - $26.58/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.