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Medical Virtual Assistant /Front Desk / Admin Support/

February 28, 2026

Job Title: Medical Virtual Assistant (Front Desk & Admin Support)

Job Code: D-ITM

Position Type: Full-Time (40 hours per week)

Salary: $5–$6 per hour

Workplace: Remote

Preferred Candidate Location: Philippines

Work Hours: 10:00 AM – 7:00 PM CST (Central Standard Time)

Work Days:

Monday: 10:00 AM – 7:00 PM
Tuesday–Wednesday: 10:00 AM – 5:00 PM
Thursday: Closed
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 11:00 AM – 12:00 PM

Note: No lunch break for all days.

About the Practice

This is a wellness-focused massage therapy practice providing therapeutic services. The clinic relies on organized scheduling, responsive communication, and structured administrative processes to maintain efficient daily operations.

The virtual assistant will function as a virtual receptionist and appointment setter.

Scope of Work / Responsibilities

Answer and screen incoming business calls during business hours in a professional manner. Filter out inappropriate inquiries professionally.
Schedule appointments and manage appointments. This includes new appointments, management of cancellations and rescheduling.
Provide administrative support and follow ups
Coordinate scheduling based on therapist availability
Send appointment confirmations and reminders
Conduct post appointment follow up texts and wellness checks
Manage late cancellations and no show communications
Track and report daily call metrics such as calls received, answered, and missed
Coordinate messages between clients and therapists
Assist with electronic intake forms and patient intake coordination
Support marketing efforts through promotional email campaigns - Social Media Skill like formatting photos
Maintain trackers and create reports

Systems Used:

Massage booking platform with backend access to therapist availability
Square (credit card processing and storing cards on file)
Messaging apps

Experience requirements

At least 1 year of work experience as a Medical Virtual Assistant performing relevant tasks such as answering calls, scheduling appointments, handling cancellations/rescheduling, and client follow-ups
Experience working in a medical, healthcare, or wellness practice is a plus
Experience using appointment scheduling systems or booking platforms
Experience handling inbound and outbound calls
Strong English verbal communication skills with a clear and professional phone presence
Ability to manage high call volume during business hours
Strong organizational and scheduling skills
Ability to follow structured processes and report daily metrics
Comfortable using booking systems, payment platforms (e.g., Square), and messaging applications

Basic requirements

Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Technical requirements

Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 10 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment.

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

Original job Medical Virtual Assistant /Front Desk / Admin Support/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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