Position Title: Medical Support Transcription Specialist
Location: Colorado Springs, CO
Employment Type: Full-Time
Schedule: 40 hours per week

Join the Diversus Health Team: Where Your Career Meets Purpose and Well-being!

At Diversus Health, we’re dedicated to transforming mental and behavioral healthcare to improve lives. Our mission is to provide trusted, affordable, and personalized care that empowers individuals to lead healthier, more fulfilling lives. And we’re doing it with a team of passionate professionals who believe in the power of making a difference every day.

When you join our team, you’re not just another employee- you’re part of a community that values your growth, well-being, and success.

We live by our Core Values:

• Teamwork – We achieve more together.
• Solution-Minded – We embrace problems as opportunities.
• Impactful – We inspire positive outcomes.
• Integrity – We commit to do what is right.

These values guide everything we do- from how we treat each other to how we care for our clients. They reflect our culture and our unwavering dedication to building a truly healthy society.

Our Rich Benefits Package Includes:

• Exceptional Health Benefits (medical, dental, vision)- comprehensive coverage for you and your family’s health needs.
• 401(k) Company Match with 4% fully vested- planning for your future made easier.
• Generous Vacation & Sick Time- because we know work-life balance is essential for your well-being.
• Paid Long-Term Disability Coverage- peace of mind for those unexpected times when you need it.
• Paid Holidays including 3 Floating Holidays- take the time you need to recharge on your terms.
• Employee Assistance Program- including free therapy access to support your mental health.
• Professional Development Funds- we invest in your growth through courses, conferences, and certifications.
• Robust Training Program- get the skills and knowledge you need to excel in your career.

At Diversus Health, we believe in creating a truly healthy society, where mental and behavioral healthcare work together to improve lives. Join our team and help us make this lofty goal a reality.

Together, we can build a better tomorrow. Ready to make an impact? Apply today!

Position Title: Medical Support Transcription Specialist
Location: Colorado Springs, CO
Employment Type: Full-Time
Schedule: 40 hours per week

Job Summary: The Medical Support Transcription Specialist provides accurate medical transcription and comprehensive administrative and operational support to clinical and medical teams. This role is responsible for transcribing and editing provider dictation, ensuring documentation accuracy and compliance, and entering medical records into the electronic health record (EHR) system. In addition to transcription duties, the position supports medical operations by assisting with scheduling, client outreach, front-desk coverage, quality improvement reporting, and coordination with nursing, prescribers, and compliance teams. The Medical Support Transcription Specialist acts as a client advocate, supports access to care, and delivers a high level of customer service while upholding confidentiality, regulatory standards, and Diversus Health’s mission and values.

Key Responsibilities:

• Listen to and interpret recorded dictation from physicians and other healthcare providers.
• Transcribe dictation accurately using approved templates for inpatient and outpatient initial exams, progress notes, discharge summaries, and other medical documents.
• Translate medical abbreviations and terminology into their appropriate long forms.
• Identify inconsistencies, errors, or missing information in reports that could impact patient care.
• Follow up with healthcare providers to verify and clarify report accuracy as needed.
• Enter finalized medical reports into electronic health records (EHR) systems and submit records for physician approval.
• Perform quality improvement audits to ensure documentation accuracy and compliance with regulatory standards.
• Use word-processing, specialized software, and medical reference materials as needed to complete transcription and documentation tasks.
• Support the Medical Support team by answering phones, scheduling clients within provider schedules, connecting clients to nursing or crisis services as appropriate, and routing messages to the correct recipients.
• Conduct outreach to clients to support access to providers and backfill scheduling gaps.
• Serve as a patient/client advocate, ensuring each individual receives high-quality operational support and customer service.
• Provide backup support for Medical Support Specialists and prescriber teams as needed.
• Represent Diversus Health professionally and ethically during community events and meetings, promoting the organization’s mission and values.
• Follow patient confidentiality guidelines, legal documentation requirements, and company policies to maintain compliance and high standards.

Additional Duties

• Perform other duties as assigned in support of Diversus Health’s mission and operational excellence.

Note: This job description outlines the general nature and key responsibilities of the role. Responsibilities may be modified to meet evolving organizational needs.

Qualifications & Skills

Education & Experience

• High School Diploma, GED Certification or equivalent experience
• RHDS or CHDS certification preferred
• 2+ years’ experience in medical transcription, a plus
• Customer Service Experience preferred
• Computer skills: Must be comfortable using computers and word-processing software, as well as how to operate in electronic health records (EHR) systems.
• Critical-thinking skills: Must be able to assess medical reports and spot any inaccuracies and inconsistencies in finished drafts. Also must be able to think critically when doing research to find the information needed and to ensure that sources are both accurate and reliable.
• Listening skills. Ability to listen carefully to dictation from physicians. Must be able to hear and interpret the intended meaning of the medical report.
• Time-management skills. Because dictation must be done quickly, must be comfortable working under short deadlines.
• Writing skills. A good understanding of the English language and grammar are necessary.
• Embodies Diversus Health’s Core Values:
• Teamwork: We achieve more together.
• Solution-Minded: We embrace problems as opportunities.
• Impactful: We inspire positive outcomes.
• Integrity: We commit to do what is right

Work Environment & Physical Requirements

Work Environment:

• Work performed primarily in office and clinic settings, with occasional support across multiple Diversus Health locations as needed.
• Typical environment includes standard office conditions, with exposure to noise from phones, office equipment, and clinic activity.
• Minimal exposure to cleaning materials, office supplies, or other routine operational materials, following all safety guidelines.
• Flexible schedule may include occasional early/late shifts, weekends, or on-call support to meet operational needs

Mobility Clause: This position requires flexibility to work at various Diversus Health locations based on operational and business needs. While a primary work site will be designated, employees may be reassigned temporarily or permanently to alternate sites to ensure adequate coverage, respond to facility needs, or support organizational initiatives. Reasonable notice will be provided whenever possible.

Physical Requirements:

• Ability to sit or stand for extended periods while performing transcription and administrative tasks.
• Sufficient visual acuity and manual dexterity to use computers, EHR systems, and office equipment accurately.
• Ability to reach, bend, or move around the office or clinic as needed to access files, supplies, or equipment.
• Ability to lift or carry light items, such as office supplies or small medical records, typically up to 20 pounds.
• Ability to use computers, mobile devices, and other technology for documentation, scheduling, and communication

Your next career move starts here.
If you're passionate about community-based mental health, thrive in a collaborative environment, and are ready to make a meaningful impact- we want to hear from you. At Diversus Health, your expertise and compassion can help change lives, including your own.

Apply today and bring your purpose to life- right here with us.

Diversus Health does not discriminate against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.