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Manager Process Excellence

February 24, 2026

Job Description Why GMF Process Excellence? The Process Excellence Team at GM Financial is dedicated to enhancing operational efficiency and driving continuous improvement across the organization. Our team focuses on streamlining processes, improving quality, and optimizing performance to deliver exceptional value to our clients and stakeholders. As a member of the Process Excellence team, you will collaborate with various departments to identify opportunities for improvement and implement innovative solutions. Our team works closely with key stakeholders to drive organizational change, improve productivity, and ensure sustainable growth. You will navigate complex projects using strategic thinking and an adaptive mindset while building lasting relationships along the way. If you enjoy fostering customer relationships, championing continuous improvement, and utilizing problem-solving skills, this is the right place for you! Join our Process Excellence team to develop your skills and career within a dynamic and forward-thinking organization. Be part of a team that values innovation, collaboration, and excellence. Responsibilities About the role The Manager- Process Excellence supports and develops an industry-leading Lean Six Sigma program designed to train, coach, and certify GMF personnel. In addition, this position leads and manages medium to large strategic cross functional initiatives. Key to this role is the ability to adapt and thrive in a maturing environment leveraging various strategic methodologies to ensure the results exceed expectations. This role is responsible for bringing together expertise from across the enterprise, facilitating change and delivering customer value. In This Role You Will <ul><li> Support the development and delivery of Operational Excellence Training programs including White Belt and Yellow Belt certifications, through day-to-day program management, administration, reporting and basic instructional design </li><li> Partner with leadership to develop and scale GMF’s Lean Six Sigma and continuous improvement projects </li><li> Train, certify, and mentor GMF employees through classroom facilitation, and hands-on continuous improvement projects </li><li> Lead strategic transformation initiatives within the Process Excellence portfolio, establish clear communication, identify and mitigate obstacles and ensure timely completion </li><li> Champion Business Process Management including guiding groups and or teams through process design, reengineering and opportunity assessments - ensure compliance (department, state and federal regulations) </li><li> Interact with varying levels of management and departments across the organization, utilize consulting skills to collaborate with stakeholders </li><li> Advocate needs of the customer and the business, drive the voice of the customer, as well as, the voice of the business </li><li> Process Re-Engineering experience for a large enterprise wide initiative to support a technical migration overseeing current and future state processes </li></ul>Qualifications What makes you an ideal candidate? <ul><li> Passion for training, developing, and mentoring </li><li> Extensive hands on experience in the application of Lean Six Sigma Methodologies </li><li> Knowledge of business transformation tools and techniques </li><li> Knowledge and expertise in project management methodologies, tools and techniques </li><li> Knowledge and application of Six Sigma and Lean techniques and methodologies </li><li> Knowledge of and experience in identifying improvement opportunities, developing and implementing efficiencies </li><li> Knowledge of Change Management concepts and approach to implementing organizational change </li><li> Ability to apply strategic thinking skills, with experience leading complex, process improvement/strategic transformation initiatives </li><li> Ability to build and sustain lasting relationships with internal clients </li><li> Effective communication including active listening and comfort presenting to senior leadership, ability to simplify complex information and develop clear communications and advanced presentation materials to a variety of audiences </li><li> Experience in data and strategic analysis, with ability to identify and solve complex problems and adaptability to lead and execute vague or undefined initiatives to achieve effective and measurable results </li><li> Ability to analyze process data and use data visualization tools and techniques to describe the process behavior and summarize the data into a simple digestible format </li><li> Formal corporate facilitation experience leading Kaizen Workshops and Training (virtual and in-person desired) </li><li> Experience with business architecture modeling software (ie Nintex Process Manager, Visio) </li><li> Microsoft Project / Power BI reporting experience </li><li> SharePoint Administration experience </li></ul>Education And Experience <ul><li> Bachelor’s Degree or equivalent work experience in Industrial Engineering, Supply Chain, Accounting, Finance, Computer Science or related field required </li><li> 3+ years in relevant work required </li><li> Managing complex projects (Non-IT) </li><li> Process Design or Process Improvement </li><li> Instructional Design (desired) </li><li> Formal corporate classroom training/facilitation experience (virtual and in-person) (desired) </li></ul>Licenses <ul><li> Lean Six Sigma Black belt required </li><li> Process Design or Process Improvement certification preferred </li><li> Project Management Professional certification preferred </li></ul>What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive Compensation: Competitive pay and bonus eligibility Work Life Balance: Flexible hybrid work environment, 2-days a week in office NOTE: We are unable to consider candidates who require visa sponsorship for this position #GMFjobs

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...