About the position

The Legal Operations Manager will help us develop, implement, and manage legal and compliance processes that support our AI-powered education platform and protect the privacy of our learners, including children and students. You will: (1) partner with cross-functional teams to support privacy, security, and compliance programs; (2) develop processes that allow us to meet our commitments to user privacy in a seamless and scalable manner that promotes operational efficiency and (3) provide operational support to the legal team. If you are looking for the opportunity to make a significant impact, have a passion for education, and are interested in developing or deepening your skills in high-demand competencies relating to privacy and compliance programs, this role provides a great opportunity to apply your skills and experience to help take your career and our nonprofit mission to the next level. This role is a non-legal role on the legal team, reporting to the General Counsel. You will work closely with privacy, security, and business stakeholders across the organization.

Responsibilities

• Supporting our global privacy compliance program and processes, including administering tools and coordinating responses to privacy inquiries and coordinating responses to privacy and security compliance assessments under guidance from privacy and security specialists.
• Administering our vendor management and procurement programs and tools, providing support to business leads and vendor approvers to assure that vendor onboarding and RFP processes are completed in accordance with company policies. This role does not include substantive evaluation of vendor competencies or performance.
• Coordinating cross-functional compliance processes requiring input from business leads and technical, security, privacy and legal team members.
• Collaborating with cross-functional stakeholders to support, improve, and shape compliance-driven policies and procedures that scale with global growth and provide Khan Academy with well-documented processes.
• Developing recommendations for process mapping and workflow approvals that reduce organizational pain points and drive effectiveness in our compliance program; this may include vetting and recommending tools that will increase efficiency.
• Ensuring that our compliance protocols are clearly communicated, followed and documented in accordance with best practices.
• Assisting as needed with contract management, policy updates and preparation of training materials.
• Engaging in special projects and ad-hoc matters.

Requirements

• 5-10 years’ experience in legal operations, privacy program management, or similar legal/compliance roles.
• Experience in vetting, implementing, configuring and using process management tools and systems that promote efficiency and transparency in workflow and process management.
• The role will require you to develop and maintain a foundational understanding of data privacy requirements relevant to our operations, working with professionals dedicated to privacy, security and legal compliance.
• Strong written and verbal communication skills that will enable you to communicate processes and requirements effectively. assist with development of policies, guidelines and training materials and conduct information and training sessions.
• You thrive on bringing easy to access and implement processes through project management skills that will enable you to tackle a wide range of matters.
• Keen attention to detail and process management is essential. You love keeping projects organized, efficient, on task and on time.
• You will possess strong business judgment and the ability to determine when to resolve issues on your own, and when to escalate or seek guidance.
• You are comfortable exercising influence without authority in administering compliance-related processes.
• Familiarity with contract terms and contract management will be helpful; this role may include supporting contract review and vendor negotiations under attorney guidance (scope may vary based on the candidate’s experience and aptitude).
• You are invigorated by the opportunity to be involved in all aspects of our developing compliance programs, understanding that this role will evolve with the needs of the business.
• You are interested (and enthusiastic) about the power of technology to transform workflows.
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere.\"
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

Nice-to-haves

• A background in data privacy compliance requirements and best practices, with a CIPM or similar certification, is ideal but not required.
• An understanding of AI governance would add value to this role.
• Experience in education technology, children's services, or organizations subject to COPPA, FERPA, or state student privacy laws is a plus, as is experience in privacy compliance for technology companies providing digital services to consumers on a global basis.

Benefits

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life