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LAX Logistics Dispatch

March 2, 2026

MAT Express is a leading freight transportation Company headquartered in San Diego servicing Southern California and beyond. Family-owned and operated for 40 years with terminals in San Diego, Los Angeles, Otay Mesa, and Imperial Counties. We are seeking customer forward, long-term career oriented individuals wanting to grow within our Company and become leaders. While a good attitude is oftentimes more important than experience, candidates with prior air freight, port, and/or or logistical experience may have priority consideration.

GENERAL INFORMATION

Compensation: Starting at $20.00 hourly.

Job Status: Full-time.

Schedule: Work from MAT LAX (12833 Chadron Avenue, Hawthorne, CA 90250). Generally Tuesday through Saturday; 8 hours shifts. Weekends and holidays as scheduled and required.

Summary: Provide excellent customer service by verifying pick up and deliveries, dispathching drivers, accurate data entry / record keeping, and professional correspondence (phone and email).

CORE ATTRIBUTES

Relationship builder - you are passionate about customer service with a true desire to engage with people to build and maintain sustainable business relationships.
Hunger for knowledge - you ask questions, uncover insights, and dig deeper to better understand appropriate services.
Solutions based - you are steadfast and passionate about problem-solving, anticipating the next steps, and staying ahead of the curve.
Above average communicator - you have superb communication skills, both written and verbal, detail oriented taking and keeping good notes organized. You are able to catch small and large mistakes and double check work.
Intuitive - you understand what drives the Company and anticipate the needs of your team and our customers.

RESPONSIBILITIES

Keep customers informed by forwarding notice of freight status, shipment date, time, method, answering questions (via phone and/or email).
Arrange shipments by entering service orders/requests; anticipate delivery requirements; place and expedite orders.
Coordinate and dispatch pick up and deliveries of items by examining items, destination, route, rate, and delivery time.
Verify items shipped by matching bills of lading; noting discrepancies.
Document damaged items, shortages, and mis-shipments.
Update job knowledge by participating in educational opportunities.
Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

REQUIREMENTS

100% in-office.
2+ years of customer service experience.
Self-motivated and efficient.
Understanding of logistics process applying a creative mindset with problem-solving capabilities.
Coachable with the ability to organize necessary resources, including customers, tools, and time to achieve desired results.
Proficient with Microsoft Office products / software, Adobe Acrobat.
Resourceful in finding different ways to solve problems, not afraid to ask questions.
Friendly and flexible.
No educational requirements.
Our ideal candidate would also have trucking and logistics experience.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...