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Kinetic Local Connection Consultant

February 19, 2026

About the position

Are you ready to become the face of innovation and customer satisfaction in your community? Kinetic is seeking passionate individuals for a dynamic role that blends sales, customer service, and community engagement into one exciting opportunity. This position is not just a job; it's a chance to make a real impact - to be the local connection that our customers rely on, providing top-notch service and introducing them to the latest in telecommunications technology. As a Local Connection Consultant, you will assist Kinetic customers with inquiries about the Kinetic suite of products and services. You will engage the customer through phone, email, social media or face-to-face, always promoting and representing the Kinetic brand with the utmost professionalism. This is a hybrid position that allows you the flexibility to work from home in the Concord, NC, area, while also having to attend events and go into the office as directed by your leader. We require employees working virtually to maintain a distraction-free workspace with sufficient highspeed internet of 25 MBPS or higher.

Responsibilities

Handle local customer service inquiries.
Engage in both inbound and outbound sales activities.
Generate referrals for new sales and upgrades through engagement with operations and techs.
Provide support for field operations and assist with customer issues and escalations.
Assist in promoting local events and represent Kinetic at community and selling events.
Collaborate with other Uniti sales teams as needed.
Marketing activities to fill the sales funnel and promote local.
Act as brand ambassadors in the region and support corporate sales initiatives as needed.
Support regional social media through local 'human' responses.
Maintain inventory of modems to assist customers locally.
Promote 'Local.' Local Contact, Local Connection, Local Number.

Requirements

Experience in Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality.
Intermediate experience using Microsoft Office or other professional software.
Ability to meet and exceed sales targets in a commission-based environment.
A professional attitude along with a confident and outgoing personality.
Ability to work effectively with cross-functional teams to meet a common goal.
Proficient and professional verbal and written communication skills.
Ability to build rapport quickly and successfully with a wide range of customers.
Experience problem solving quickly and decisively.
Ability to use diplomacy when working with challenging or demanding customers.
High School Degree or GED equivalent.
Valid Driver's License.

Nice-to-haves

Coachable and motivated.
A desire to work in a fast paced environment.
Bilingual.

Benefits

Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...