Jr. Software Support Specialist – 100% Remote

This a Full Remote job, the offer is available from: Anywhere


Jr. Software Support Specialist – 100% Remote
Location - Des Moines, Iowa
Duration - 12 Months Plus
Rate - DOE

US Citizens and those authorized to work in the U.S are encouraged to apply. We are unable to sponsor at this time.

Project Description
  • We need this role to focus more on Science background and analytical skills. We want them to be able to learn how to troubleshoot FSD software quickly, so they can hit the ground running. Some technical experience is preferred.

Responsibilities
  • Resolve Tier 1 level security requests, perform cache refreshes, update data through software tools.
  • Perform Tier 2 level investigation and troubleshooting of proprietary research software.
  • Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.
  • Learn proprietary research processes and systems to provide software solutions.
  • Manage and update knowledgebase articles
  • Perform UAT and smoke testing prior to software deployment
  • Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos.

Skills / Experience
  • Bachelor's degree in Science or Computer Science, or Associate's degree in similar fields
  • Proficient in MS Office and MS Excel
  • Basic SQL scripting preferred
  • Strong analysis and problem-solving skills
  • Excellent written and verbal communication
  • Self-motivated, resourceful and innovative
  • Ability to learn quickly and manage priorities in a fast-paced development environment
  • Go-getter attitude. Ability to work as part of a large, culturally diverse group, as well as independently
  • Bilingual Preferred English / Spanish

This offer from "Georgia IT, Inc." has been enriched by Jobgether.com and got a 82% flex score.
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