IT Support Technician (Entry Level w/ Degree + 25% Travel Req)

IT Support Technician (Entry Level w/ Degree + 25% Travel Req) Location: Remote from Washington Salary: $50,000 - $60,000 + Benefits Benefits: Medical, Dental, Short/Long-Term Disability, 401K w/ 3% Safe Harbor, PTO, & Paid Holidays Job Type: Full-Time Typical Hours: M-F, 8am-5pm PST Start Date: ASAP Sponsorship: Not available Relocation Assistance: Not Available Travel: 25% within Washington (~2 day trips per month + ~1 overnight; driving required) IT Support Technician (Entry Level w/ Degree + 25% Travel Req) Description Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor’s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment. IT Support Technician (Entry Level w/ Degree + 25% Travel Req) Responsibilities • Provide Tier 1 (75%) technical support for hardware, software, and access issues • Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate • Resolve Microsoft 365 account issues including email, login, and access problems • Support Windows desktop and laptop systems including configuration and maintenance • Install and configure desktops, laptops, printers, and scanners for end users • Travel to client sites to complete installations, data transfers, and onsite issue resolution • Address basic connectivity issues with support from senior technicians as needed • Document and manage service tickets using the Autotask ticketing system • Perform basic hardware repairs and component troubleshooting for desktops and laptops • Support clients during outages and communicate issue status and resolution clearly • Deliver professional end-user support while maintaining high levels of customer satisfaction IT Support Technician (Entry Level w/ Degree + 25% Travel Req) Qualifications • Associate or Bachelor’s degree in a computer science related field is required • Strong understanding of Windows operating systems and Microsoft 365 is required • Knowledge of desktop and laptop hardware components with basic repair skills is required • Driver’s license and reliable personal vehicle are required • Ability to travel 25% within the state of Washington is required Apply tot his job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...