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IT Support Services Help Desk Technician

May 16, 2026

This is a remote position. We are currently searching for an IT Support Specialist who will be responsible for acting as first level support for all general IT issues by providing prompt, knowledgeable and courteous support to all end users. This position will also function as part of the IT department to ensure system security and availability standards and procedures are adhered to. Responsibilities: What will you do <ul> <li>Communicate clearly written, in person, by telephone, or video conferencing. </li> <li>Evaluate critical and non-critical issues as needed and to properly maintain/respond/assign tickets in a methodical, timely and organized manner. </li> <li>Provide detailed documented history of all incidents in the ticketing system. Including diagnostics performed and successful solutions. </li> <li>Support desktops, laptops, mobile devices, other hardware/software, and offline systems directly and/or remotely. </li> <li>Ensure the security, privacy and proper usage of company-provided assets. </li> <li>Keep the department System’s Change Management documentation up to date to maintain assurance of accurate system integrity. </li> <li>Training and use of IT applications/tools to perform work duties. </li> <li>Manage ticketing systems which include tracking, escalation, follow up and closure. </li> <li>Support the Lowe corporate office and remote office infrastructure, telephone, AV systems and guest environments. </li> <li>Troubleshoot end user, software and hardware systems. </li> <li>Elevate issues as appropriate to Sr. IT Manager after due diligence and review. </li> <li>Assist Managers on the administration, security, installation, configuration, and troubleshooting of all site hardware and software. </li> <li>Travel to remote offices when necessary. </li> </ul> <h3>Requirements</h3> Qualifications: What we are looking for <ul> <li>Education: Associate degree or completion of a specialized course of study at a business or trade school </li> <li>Experience: Minimum of 6 months to two years of prior help desk or technical support </li> <li>Experience with SharePoint online (or minimum SharePoint server 2016, 2019) </li> <li>Candidates must have experience in a similar role or they must possess knowledge, experience, and abilities to successfully perform the responsibilities listed above </li> <li>Working knowledge of computer networking or operation concepts, means, and practices </li> <li>Certification A+, Microsoft 365 Fundamentals </li> <li>Certification Security+ recommended </li> <li>Experience with Microsoft Outlook, Office, Active Directory. </li> <li>Experience in a networked computer environment </li> <li>Knowledge of HP printers and Cannon copiers </li> <li>Knowledge of telephone systems </li> <li>Knowledge of wireless (Wi-Fi) systems </li> <li>Help Desk experience preferred </li> <li>High level analytical and troubleshooting skills. </li> <li>Excellent oral and written communications skills required. </li> <li>Must be able to work flexible days/hours. </li> <li>Must be able to lift 20 pounds or more. </li> <li>All other duties as assigned. </li> </ul> Key Traits: Dependable, team-oriented, detail-focused, flexible, and collaborative. <h3>Benefits</h3> Perks & Benefits: We offer a competitive benefits package for full-time, regular team members that includes group medical, dental, vision, life and disability benefits, critical illness and accident insurance, and participation in a pre-tax flexible benefits plan for healthcare and dependent care reimbursement and an employee assistance program. We offer time off and are proud to offer participation in a 401(k) plan with a company match! <ul> <li>Dependent care reimbursement </li> <li>Health insurance </li> <li>Dental insurance </li> <li>Flexible spending account </li> <li>Employee assistance program </li> <li>Vision insurance </li> <li>401(k) matching </li> <li>Work From Home </li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...