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IT Support Representative [Remote]

February 23, 2026

THE JOB The Concerts Technology team is looking for highly motivated, passionate, and enthusiastic individuals who are interested in providing on-site IT support at Huntington Bank Pavilion at Northerly Island. As a Venue IT Support Representative, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural skills and develop your troubleshooting abilities in an exciting/dynamic industry. WHAT THIS ROLE WILL DO • Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff • Identify , track and resolve persistent issues, ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, and follow established escalation procedures • Act as an onsite liaison with remote IT support teams to troubleshoot reported issues with venue technology • Be the onsite IT contact for the venue and provide guided access for visiting IT service providers • Provide onsite assistance to tour production including establish ing artist Internet connectivity and fulfill ing the terms of artist/tour IT riders prior to and on ''day of show'' • Provide proactive ''day of show'' IT event support by ensuring there are no outstanding IT hardware/software issues with point-of-sale systems and access control technologies prior to gates opening for fans • Assist with deployment, inventory management, and maintenance of onsite IT equipment including both FOH and BOH devices and their systems • Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies , including updating existing venue systems documentation • Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization • Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events WHAT THIS PERSON WILL BRING • Experience with and in-depth knowledge of iOS, Android, Windows operating systems and n etwork technologies is preferred • Strong communication skills (oral and written) paired with a professional communication style • Self-motivated, capable of independent reasoning and troubleshooting • Highly organized and strong attention to detail • Must be a reliable and dependable team player with ability to work independently and under little supervision • Must be able to adapt to a constantly changing and at times stressful work environment • Must possess a valid driver's license, access to a reliable vehicle, and a clean driving record • This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role. • (Note: Shifts may change to meet business needs.) EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. ---------- The expected compensation for this position is: $16.60 USD - $20.00 USD Hourly ** Pay is based on a number of factors including market location, qualifications, skills, and experience. Jobcode: Reference SBJ-9zzo1k-106-219-152-189-42 in your application.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...