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IT Service Desk Analyst
Lewisham Council are seeking an experienced and customer-focused IT Service Desk Analyst to join their on-site support team for an initial three-month contract. This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a fast-paced environment, and is committed to delivering a high-quality service to users across the organisation.About the roleAs an IT Service Desk Analyst, you will provide both first- and second-line technical support to council staff. You will manage and resolve a wide range of IT incidents and service requests, ensuring that all tickets are accurately logged and progressed within agreed SLAs.You will be responsible for troubleshooting issues directly, documenting solutions clearly, and escalating more complex problems to third-line teams where necessary. Strong communication skills are essential, as you will interact regularly with users, stakeholders, and third-party providers, ensuring a professional and efficient support experience.Location: Catford – Full time based in the officePay rate: £22.41 per hour via PAYE or £29.04 per hour via UmbrellaWhat we’re looking forEssential experience and skills:Experience working on a Service Desk or in an on-site IT support roleProven ability to use ticketing systems to log, manage, and monitor incidentsExperience working to and meeting SLAsConfident delivering first and second line troubleshootingStrong customer service skills with the ability to communicate clearly and professionallySolid working knowledge of Intune and Active DirectoryDesirable:Understanding of the ITIL frameworkEvidence of continued professional developmentIf you have the required experience, then apply now for immediate consideration.
